In Room Dining Supervisor

Supervise daily In-Room Dining operations to ensure smooth, efficient, and luxury service delivery.

Lead and support the In-Room Dining team during service periods to maintain exceptional guest satisfaction.

Ensure all food and beverage presentations, delivery standards, and service sequences meet FAENA luxury standards.

Coordinate closely with kitchen, stewarding, and operational teams to ensure timely and accurate order delivery.

Monitor the setup, presentation, and cleanliness of trays, trolleys, and service equipment before and after delivery.

Handle guest inquiries, special requests, and concerns professionally and efficiently to create memorable experiences.

Conduct regular quality checks to ensure consistency, attention to detail, and operational excellence.

Support staff training, coaching, and development to enhance service performance and product knowledge.

Ensure compliance with all service procedures, SOPs, hygiene standards, and health and safety regulations.

Assist with scheduling, shift planning, and team allocation based on operational requirements.

Monitor operating supplies, equipment functionality, and report maintenance or stock concerns promptly.

Support upselling initiatives and encourage the team to enhance guest experiences through personalised recommendations.

Conduct pre-shift briefings to communicate daily priorities, menu updates, VIP arrivals, and service expectations.

Maintain strong communication with other departments to ensure seamless coordination and guest satisfaction.

Uphold FAENA grooming, presentation, and luxury hospitality standards at all times.

Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.