In Room Dining Order Taker
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About the Role
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Key Skills for This Role
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About Four Seasons
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
Our Team
Our team is our greatest asset and the key to our success.
We demonstrate our beliefs in the way we treat each other and by example, we set for one another.
In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us.
Our team is built on mutual respect, collaboration, excellent service, and passion.
Who We Look For
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us.
We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Job Description
- Take and process in-room dining orders accurately and efficiently.
- Answer guest calls using professional and courteous telephone etiquette.
- Communicate orders and special requests to the kitchen through the POS system.
- Ensure timely, accurate, and complete delivery of food orders at the correct temperature.
- Coordinate and deliver guest amenities promptly and accurately.
- Manage VIP arrivals and special amenity requests in coordination with the team.
- Anticipate guest needs, provide recommendations, and ensure guest satisfaction.
- Coordinate with other departments (Front Office, Housekeeping, Engineering) to fulfill guest requests.
- Maintain comprehensive knowledge of all food and beverage offerings, restaurant operating hours, and hotel services.
- Personalize guest interactions by using guest names and recognizing VIP/regular guest preferences and allergies.
- Follow Four Seasons standards, policies, and telephone etiquette at all times.
- Foster teamwork and maintain strong collaboration with colleagues, particularly the kitchen team.
Preferred Qualifications And Skills
- The ideal candidate will have an outgoing personality and a can-do approach to an assigned task
- Requires reading, writing and oral proficiency in the English language, Arabic is an asset and preferred.
- Degree or Diploma in Hotel Management are preferred
Our Offering
- Opportunities to build a successful career with global potential
- Unique strong culture - diversity of 50 different nationalities
- Living accommodation in high quality, well-resourced apartment
- Excellent Training and Development opportunities
• Employee Recognition Programs
- Complimentary nights at FS Hotels Worldwide
- Paid annual home leave tickets
- Complimentary meals in employee restaurants
- Free transportation to work
- Medical coverage
Work Authorization
The hotel will apply for the work authorization for a successful candidate.
Learn More About Employment With Four Seasons
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts http://jobs.fourseasons.com
https://twitter.com/FourSeasonsJobs
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