Implementation & Training Analyst

Role overview

What you'll do

• Develop and deliver in-person, virtual, and recorded training for core conversions and Synergent products.
• Create training plans and guide credit union staff through adopting new platforms.
• Partner with Business Analysts and Project Managers to understand system configurations and translate them into effective training.
• Produce manuals, guides, job aids, and evaluation tools for standard and custom programs.
• Guide credit union staff through setup, configuration, troubleshooting, and go-live processes for conversions and mergers.
• Test system functionality and resolve issues before launch.
• Travel to provide hands-on support during go-live events and training engagements, approximately 50% of the time.
• Manage the 45-day post-conversion support period, triage issues, and coordinate follow-up tasks.
• Maintain knowledge of Synergent products and attend training to remain proficient.

What you bring

• Strong working knowledge of accounting practices and experience with general-ledger setup.
• Ability to support the business from both the customer perspective and internal operations.
• Ability to coordinate with internal teams and external partners.
• Proficiency in business process discovery, modeling, and performance management.
• Ability to create clear, visually appealing training materials.
• Comfort with standard PC programs and ability to learn new systems quickly.
• Strong communication, organization, prioritization, adaptability, and critical-thinking skills.
• Ability to work independently and collaboratively.

Travel and work setting

• The role includes in-person and online training and approximately 50% travel for onsite go-live support and training engagements.

Why join Synergent