Implementation Team Lead

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Lead customer implementations Team. Coach a growing team. Drive customer success.

Swipeclock is on a mission to make working life simpler and more productive. More than one million employees across 45,000 businesses use our workforce management solutions to track time, manage schedules and hire great people.

We're looking for an Implementation Team Lead to join our Customer Success organisation and play a key role in delivering exceptional customer experiences.

This role offers a blend of leadership, customer engagement and project delivery. You'll work closely with both customers and the implementation team, providing guidance, sharing expertise and helping ensure successful delivery across a portfolio of implementations.

If you enjoy leading by example, building strong customer relationships and helping others succeed, we'd love to hear from you.

What You'll Be Doing

As an Implementation Team Lead, you'll be responsible for the successful delivery of customer implementations while helping develop the capability and success of the wider team.

Lead end-to-end software implementations from kickoff through go-live and project completion

Act as a trusted advisor for customers, end users and reseller partners throughout the implementation journey

Provide coaching, mentoring and day-to-day support to Implementation Specialists

Lead by example, managing your own portfolio of customer projects while supporting team delivery

Develop implementation plans, timelines, milestones and success measures

Configure solutions and deliver customer training sessions

Identify project risks and proactively drive resolutions

Partner closely with Customer Success, Support, Product and Sales teams to deliver successful outcomes

Drive continuous improvement in implementation processes, documentation and customer experience

Monitor project health, customer satisfaction and delivery performance

Support onboarding and development of new team members

What Success Looks Like

In this role, you'll:

Deliver implementations on time and with high customer satisfaction

Build trusted relationships with customers and partners

Help the team continuously improve delivery quality and efficiency

Support the development of future implementation talent

Contribute to creating referenceable customers and long-term product adoption

Be a go-to expert for implementation best practices across the business

What We're Looking For

We're interested in people who combine strong project delivery skills with a passion for coaching and customer success.

Ideally, you'll bring:

Experience leading SaaS software implementations or customer onboarding projects

Previous experience mentoring, coaching or providing informal or formal leadership to a team

Strong project management and stakeholder management skills

Excellent communication and customer-facing abilities

The ability to balance multiple priorities in a fast-paced environment

A proactive, solution-focused mindset

Strong organisational and time management skills

Experience managing project risks, dependencies and customer expectations

Experience working with Salesforce or similar CRM platforms

A passion for delivering great customer outcomes

Impact: Your work will influence millions globally.

Growth: Continuous learning and career development opportunities.

Belonging: A culture that celebrates diversity and empowers every individual.

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

Application review — we assess your experience and potential

Initial call — a short conversation to learn about you and share more about the role

Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.