Implementation Specialist (Variable or Fixed Ops Experience Required)

About Tekion

Role overview

Responsibilities

• Collect and analyze business and functional requirements for solution development.
• Document current- and future-state business processes, workflows, and system interactions.
• Work with cross-functional teams to identify pain points and recommend improvements.
• Participate in system configuration, testing, and user acceptance activities.
• Help create user documentation, process flows, and training materials.
• Maintain project deliverables and assist with milestone and timeline tracking.
• Perform basic data analysis for solution design and post-implementation success.

Qualifications and travel

• The position requires 90% travel.
• Requires 2–4 years implementing automotive fixed (parts and service) software.
• Requires a bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Requires basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio.
• Strong written and verbal communication and willingness to learn project delivery methodologies and enterprise platforms are required.
• Familiarity with CRM, ERP, or PSA tools is a plus; Calgary location is preferred.

Compensation

• The posting lists a $69K–$103.5K base salary range across applicable US locations and states that the position may also be eligible for equity and/or bonus or commission compensation.

Benefits

• The posting describes employer-paid medical, dental, and vision coverage, stock options, career growth opportunities, and a collaborative work environment.