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greenhouse

Implementation Specialist - HRS

Mitratech
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 50000-50000 yearly / year
Discovered 3 weeks ago
SaaS

Full Job Posting

Essential Duties & Responsibilities

  • Customer Onboarding & Implementation : Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
  • Account Setup & Configuration : Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
  • Project Coordination & Management : Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
  • Customer Communication & Support : Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
  • Cross-Functional Collaboration : Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
  • Process Improvement : Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.

Qualifications & Skills

  • Project & Organizational Skills : Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously. Communication Skills : Excellent written and verbal communication skills with a professional, customer-centered approach. Attention to Detail : Strong attention to detail and commitment to quality throughout the configuration and validation process. Customer-Focused Mindset : Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership. Technical Adaptability : Comfortable learning new systems, tools, and processes; experience in customer onboarding, implementation, or customer-facing roles preferred.
  • Project & Organizational Skills : Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
  • Communication Skills : Excellent written and verbal communication skills with a professional, customer-centered approach.
  • Attention to Detail : Strong attention to detail and commitment to quality throughout the configuration and validation process.
  • Customer-Focused Mindset : Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
  • Technical Adaptability : Comfortable learning new systems, tools, and processes; experience in customer onboarding, implementation, or customer-facing roles preferred.

Education & Skills

  • Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred. Equivalent combination of education, training, and relevant work experience will be considered. 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role. Experience managing multiple projects, customer relationships, or onboarding activities preferred. Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred. Strong organizational skills with the ability to manage competing priorities and deadlines. Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.
  • Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred.
  • Equivalent combination of education, training, and relevant work experience will be considered.
  • 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
  • Experience managing multiple projects, customer relationships, or onboarding activities preferred.
  • Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
  • Strong organizational skills with the ability to manage competing priorities and deadlines.
  • Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.
  • We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US.

Anticipated Pay Range: $50,000.00 Annually USD

  • Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer

  • Health, Dental & Vision Insurance *
  • 401 (k) + Employer Match *
  • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program

Perks we offer

  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition
  • LinkedIn Learning Platform
  • Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
  • We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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