Implementation Specialist

Duties and Responsibilities

• Technical Implementation & Deployment Ownership Own and manage implementations focused on: Web Filter and Safety Management deployments, which include: Chrome/Edge/Safari browser extension rollouts Microsoft Agent deployment OS Agent deployment Hands-on experience with: Google Workspace Admin Console Microsoft 365 / Azure AD Device management systems (Intune, JAMF, Google Admin MDM, etc.) Organizational Unit and policy-based deployment strategies
• Own and manage implementations focused on: Web Filter and Safety Management deployments, which include: Chrome/Edge/Safari browser extension rollouts Microsoft Agent deployment OS Agent deployment
• Web Filter and Safety Management deployments, which include: Chrome/Edge/Safari browser extension rollouts Microsoft Agent deployment OS Agent deployment
• Chrome/Edge/Safari browser extension rollouts
• Microsoft Agent deployment
• OS Agent deployment
• Hands-on experience with: Google Workspace Admin Console Microsoft 365 / Azure AD Device management systems (Intune, JAMF, Google Admin MDM, etc.) Organizational Unit and policy-based deployment strategies
• Google Workspace Admin Console
• Microsoft 365 / Azure AD
• Device management systems (Intune, JAMF, Google Admin MDM, etc.)
• Organizational Unit and policy-based deployment strategies
• Project Management Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables Ensure implementation projects with district partners are completed within 60 days of purchase Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle Communicate with internal teams to ensure an efficient implementation experience
• Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal
• Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables
• Ensure implementation projects with district partners are completed within 60 days of purchase
• Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle
• Communicate with internal teams to ensure an efficient implementation experience
• Customer Management Ensure customers complete implementation within 60 days of purchase by establishing a regular communication cadence with each account. Guide and educate customers to ensure understanding of services purchased as well as successful outcomes Provide exceptional customer service on all interactions through emails, calls, and meetings. This includes providing established best practices, asking questions to validate districts’ understanding of what needs to be done, and documenting key decisions made throughout implementation After services are enabled, monitor each district for 30 days to ensure they have been properly set up for success Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track.
• Ensure customers complete implementation within 60 days of purchase by establishing a regular communication cadence with each account.
• Guide and educate customers to ensure understanding of services purchased as well as successful outcomes
• Provide exceptional customer service on all interactions through emails, calls, and meetings. This includes providing established best practices, asking questions to validate districts’ understanding of what needs to be done, and documenting key decisions made throughout implementation
• After services are enabled, monitor each district for 30 days to ensure they have been properly set up for success
• Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track.

Skills and Qualifications

• Strong understanding of Google Workspace and Microsoft O365 Administration
• Experience deploying Agents/Extensions
• Experience with multiple MDMs preferred
• Organized with the ability to handle multiple projects concurrently
• Self-directed and self-motivated with the ability to work individually or as part of a team in a fully remote environment
• Excellent verbal and written communication skills.
• Detail-oriented

Education and Experiences

Additional Information

Salary Range and Benefits

• Please apply to this posting in order to learn more about the starting salary range and benefit options. Some benefits highlights:
• We’re a remote-first company; our team works together across all 50 US states
• PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
• Dental insurance (including orthodontia) through Guardian
• Vision insurance through BCBS/EyeMed
• HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
• 401(k) plan with immediate vesting and a 4% company contribution with each paycheck
• Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
• Flexible PTO
• Generous, 100% to 70% paid leave plans, up to 90 days
• Pet Insurance Discount Program
• Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues

Our Team Commitment