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Implementation Project Manager

Automated Logistics Systems
Grand Rapids, USA
Full-time
Entry
Onsite
Discovered 2 months ago

Full Job Posting

  • Develop and maintain implementation project plans, schedules, milestones, and deliverables to keep projects on track.
  • Coordinate implementation activities across internal teams while proactively identifying and addressing scheduling risks.
  • Support project kickoff, planning, and implementation readiness to ensure successful project execution.
  • Coordinate project meetings, prepare agendas, document meeting minutes, and track action items.
  • Maintain accurate project documentation and provide timely status updates to customers and internal stakeholders.
  • Serve as the central point of coordination for implementation communications.
  • Track project risks, assumptions, issues, dependencies, and milestone completion while ensuring governance standards are met.
  • Maintain implementation documentation and escalate project risks when appropriate.
  • Support adherence to ALS's implementation methodology and Clarity First Framework.
  • Partner with Operations, IT, Sales, Customer Success, Engineering, and external partners to ensure successful project execution.
  • Help remove roadblocks by coordinating communication, priorities, and implementation activities across teams.
  • Support customer onboarding efforts and occasional customer site visits during implementations.
  • Identify opportunities to improve implementation processes, documentation, and project standards.
  • Capture lessons learned and recommend improvements that enhance efficiency and the customer experience.
  • Contribute to the ongoing development of ALS's implementation best practices.
  • Bachelor's degree in Business Administration, Supply Chain Management, Project Management, Information Systems, Logistics, or a related field preferred. Equivalent professional experience will be considered.
  • 1+ years of experience coordinating projects, customer implementations, logistics operations, or technology implementations.
  • Experience maintaining project schedules, documentation, meeting facilitation, and stakeholder communication.
  • Strong organizational, time management, and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to manage multiple priorities while maintaining exceptional attention to detail.
  • Experience working within structured project management or stage-gate methodologies.
  • Experience using project management platforms such as Microsoft Project, Smartsheet, Monday.com, Asana, Jira, or similar tools.
  • Experience supporting TMS, ERP, or enterprise software implementations.
  • Familiarity with transportation, logistics, supply chain, or 3PL operations.
  • Minimal travel is required. Occasional customer site visits may be necessary during implementation projects.

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