Implementation Project Manager - Asset & Ticket Management

NISC is looking to fill a position working with our Operations – Asset & Ticket Management products. You will be responsible for:

Implementing the plant records and trouble ticketing applications within iVUE. Also responsible for implementing the Operations – Asset & Ticket Management applications such as our mobile solutions, scheduling tools, and open API's.

This position will work with the Member/customer to effectively implement the applications. This includes working as a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer’s current system to ensure that it is properly converted into the NISC software.

Provides superior customer support to internal and external customers in all encounters.

Conduct implementation analysis

Identify gaps in features and functionality in software and oversee resolution

Follows all established software implementation methodologies and procedures

Performs quality testing as it relates to system integration dependent on the tasks assigned

Prepare and complete implementation documents

Utilizes all implementation best practices and artifacts for all implementation projects.

Assists customers in all aspects of implementation including troubleshooting, training, and on-going support.

5+ years Telecom/Broadband experience

Strong knowledge of Excel and other MS Office products

Strong customer orientation

Excellent research and problem-solving skills with a strong attention to detail.

Excellent verbal and written interpersonal and communication skills.

Ability to organize and prioritize.

Ability to work independently, as well as in a team environment

Ability to interact in a positive manner with internal and external contacts

Familiarity with Application Programming Interfaces (API)

Commitment to NISC’s Statement of Shared Values.

Working or educational knowledge of a Broadband and/or Telecom networks.

High School diploma or equivalency required

Associate or Bachelor’s Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferred.

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.