Implementation Manager (UK)
Role Overview
You own the first 45 days of every new customer, from signed contract to a live, trained, adopting account. Launch quality can't depend on whichever CSM picks it up, so this role runs one repeatable process. You win when customers launch fast and the CSM who inherits the account never has to ask what happened. This seat is remote in the UK, works UK hours alongside our San Francisco team, and supports our largest customers in the region.
What you'll do
Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs
Drive customers to their first completed workflow and adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they churn
Chase blockers with CS and Product until they're resolved, not just logged
Hand off to the CSM with every exit criterion closed and the account documented
What we're looking for
2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
Hands-on comfort configuring software yourself
You've run live training for non-technical or field-based users
A track record against a launch or time-to-value SLA, and you know your numbers
Sharp, structured written communication
Comfortable owning 10+ concurrent launches with little day-to-day oversight
Key Skills for This Role
Full Job Posting
About Bobyard
Construction is a multi-trillion-dollar industry that still estimates by hand. Contractors measure and count materials off drawings manually, and it caps how many jobs they can bid. Bobyard uses computer vision and NLP to automate takeoffs and estimates, so contractors bid faster and win more. We raised a $35M Series A led by 8VC, with Primary and Pear, and we're growing fast.
About the role
You own the first 45 days of every new customer, from signed contract to a live, trained, adopting account. Launch quality can't depend on whichever CSM picks it up, so this role runs one repeatable process. You win when customers launch fast and the CSM who inherits the account never has to ask what happened. This seat is remote in the UK, works UK hours alongside our San Francisco team, and supports our largest customers in the region.
What you'll do
Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs
Drive customers to their first completed workflow and adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they churn
Chase blockers with CS and Product until they're resolved, not just logged
Hand off to the CSM with every exit criterion closed and the account documented
What we're looking for
2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
Hands-on comfort configuring software yourself
You've run live training for non-technical or field-based users
A track record against a launch or time-to-value SLA, and you know your numbers
Sharp, structured written communication
Comfortable owning 10+ concurrent launches with little day-to-day oversight
Nice to have
- Vertical SaaS or construction tech experience
- CRM or onboarding tooling (Salesforce, Asana, Notion)
- Built an onboarding playbook from scratch
- Bilingual (Spanish or otherwise)
What we offer
- Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver, and it grows as you do.
- £70,000–£90,000 base (£110,000+ OTE) + equity
- Occasional trips to our San Francisco HQ
- Full-time, remote in the UK.
- Comp Philosophy
- Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.
Qualifications
- 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
- Hands-on comfort configuring software yourself
- You've run live training for non-technical or field-based users
- A track record against a launch or time-to-value SLA, and you know your numbers
- Sharp, structured written communication
- Comfortable owning 10+ concurrent launches with little day-to-day oversight
Responsibilities
- Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
- Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs
- Drive customers to their first completed workflow and adoption milestone inside 45 days
- Run reinforcement sessions and office hours that catch stragglers before they churn
- Chase blockers with CS and Product until they're resolved, not just logged
- Hand off to the CSM with every exit criterion closed and the account documented
- 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
- Hands-on comfort configuring software yourself
- You've run live training for non-technical or field-based users
- A track record against a launch or time-to-value SLA, and you know your numbers
- Sharp, structured written communication
- Comfortable owning 10+ concurrent launches with little day-to-day oversight
About Bobyard
Private AI takeoff and estimating software company serving construction trade contractors.
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