Implementation Manager

About Covariance

Role

Responsibilities

• Onboarding: take customers from signature to live via account setup, QA, review, and launch.
• Customer delivery plans: turn each customer's goals and success criteria into a shared plan with milestones, dependencies, owners, and dates.
• Manage cross-team delivery: run cross-functional workstreams.
• Executive engagement: run working sessions and status reviews — keep everyone aligned on goals, scope, and timelines, and stay ahead of risks.
• Requests and issues: own each customer request from intake to resolution. You’ll gain expertise with our AI products to help clients, and bring in Engineering only when needed.
• Playbook and delivery metrics: build the onboarding playbook, request intake, and release process so every customer gets a consistent experience as we scale – improving time to live on each iteration.

Qualifications

• Experience: 5+ years in implementation, onboarding, or delivery at a SaaS, data, or adtech/martech company, running several enterprise customer projects at once.
• Project management: you're highly organized, with exceptional attention to detail. You're strong in Jira or similar tools. PMP or a similar certification is a plus.
• Customer presence: you lead meetings with customer Directors/VPs.
• Writing: your customer emails, status updates, and recaps are clear, concise, and polished.
• Data comfort: you're at home in spreadsheets and dashboards and can QA a delivery with confidence.
• AI tools: you’re comfortable using AI every day to analyze, draft, and prepare, so you can do more for every customer. Importantly, AI is not a replacement for critical thinking or delegating ownership.
• Location
• Compensation & Benefits
• The salary range for this position is $140,000 - $190,000 + equity compensation (options)
• Free health, vision, dental insurance
• 401k with match
• Unlimited PTO + 13 company holidays
• Daily Grubhub lunch stipend
• Pre-tax commuter benefits
• -
• 5+ years in implementation, onboarding, or delivery at a SaaS, data, or adtech/martech company, running several enterprise customer projects at once.

Location

• In-person at our NYC office strongly preferred. Remote candidates who can spend some time in-office (e.g., monthly) will also be considered.

Compensation & Benefits

Preferred Qualifications

• Project management: you're highly organized, with exceptional attention to detail. You're strong in Jira or similar tools. PMP or a similar certification is a plus.
• In-person at our NYC office strongly preferred. Remote candidates who can spend some time in-office (e.g., monthly) will also be considered.