Implementation Engineer (Riyadh, KSA)
Role Overview
FileCloud seeks an Implementation Engineer for the KSA region.
The role calls for at least 6 years of experience across technology companies, including IT solution design, architecture, implementation, and support for complex enterprise sales.
Key Skills for This Role
Full Job Posting
Role
FileCloud seeks an Implementation Engineer for the KSA region.
The role calls for at least 6 years of experience across technology companies, including IT solution design, architecture, implementation, and support for complex enterprise sales.
Product and company
FileCloud provides an enterprise file-sync-and-share platform with compliance, data governance, data-leak protection, data retention, and digital rights management capabilities.
Its product portfolio also includes Signority, an e-signature and document workflow platform.
Responsibilities
- Design client-specific technical solutions that fit existing systems; install, configure, and integrate systems and software.
- Test implementations for stability, efficiency, and security, then troubleshoot issues that arise.
- Train client staff and assess post-implementation performance, providing ongoing support and optimization.
- Support sales teams with technical questions and advise customers on use cases and solution architecture.
- Participate in post-sales activities to support customer adoption, usage, success, and expansion.
Required qualifications
- At least 6 years of technical experience at multiple technology companies selling into enterprise accounts.
- At least 6 years designing and architecting highly available or redundant IT solutions for enterprise accounts.
- Cloud experience with one of AWS, Azure, or Google Cloud; knowledge of web protocols and security.
- Linux administration and troubleshooting experience; Ubuntu or Red Hat experience is preferred.
- Fluent, multidialectal Arabic and excellent written and spoken English.
- Ability to understand customer business priorities and solve problems independently and collaboratively.
Desirable qualifications
- Windows administration and troubleshooting, especially Active Directory and NTFS permissions.
- Familiarity with file-sharing solutions; wider Middle East experience is a strong plus.
Workplace and schedule
- Hybrid schedule with four days onsite and one day remote each week.
- Working days are Sunday through Thursday, with flexible hours outside core hours of 9 a.m. to noon US Eastern time.
Benefits
- The company offers training and education, mentorship, and a competitive salary with an annual bonus.
- Benefits include paid time off and public holidays, birthday and volunteer days off, a monthly internet payment, lunch and wellbeing stipends, and hardware-cost reimbursement.
Additional information
- Background security checks are conducted for everyone joining the team.
- AI-assisted screening may be used during application review.
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