Implementation Engineer II

Responsibilities

• Lead the data migration, configuration, and testing of OpenGov cloud software for the
• most complex government implementations across the United States.
• Perform configuration reviews across the team, validating that platform setup aligns with
• documented requirements, product best practices, and long-term maintainability before
• go-live.
• Perform data reviews, validating migrated data for completeness, accuracy, and integrity,
• and reconciling source-to-target data so the product reflects trusted, audit-ready
• customer data.
• Own complex customer data migration end to end, including database schema mapping,
• ETL tool configuration, and advanced scripting, to ensure the product is populated with
• accurate, validated data.
• Confirm and pressure-test customer requirements across both configuration and data,
• resolving ambiguity and advising customers on the optimal solution design.
• Design and execute comprehensive test scenarios that validate the configuration and
• migrated data produce accurate, expected outcomes prior to go-live.
• Serve as the primary technical point of contact for government / customer stakeholder
• like Budget Directors, IT personnel, and decision-makers, guiding them through the
• deployment and integration process.
• Identify recurring customer pain points and partner with cross-functional teams to
• simplify, enhance, and automate processes that improve customer workflows and
• delivery efficiency.
• Mentor and coach Associate and mid-level Implementation Engineers, reviewing their
• configuration and data work and helping accelerate their technical growth.
• Define and improve implementation standards, templates, playbooks, and reusable
• tooling that increase the quality, consistency, and speed of delivery.
• Partner closely with the Project Management, Customer Success Management,
• Data/Integration, and Product teams to ensure a consistent customer experience, and
• channel field feedback into the product roadmap.
• Requirements and Preferred Experience
• 3 to 5 years of experience in software implementation, data migration, or technical
• consulting, ideally with enterprise or SaaS products..
• 3+ years of hands-on SQL scripting experience, including complex queries, data
• transformation, and reconciliation.
• 2+ years of Python, or similar, scripting experience for automation and data processing.
• Deep experience with database technologies and with ETL and data-migration concepts
• and tools, including schema design and performance considerations.
• Experience implementing AI-driven solutions for automation, workflow optimization, and
• data-driven insights, leveraging modern frameworks and AI models.
• Demonstrated ability to deliver complex implementations end to end and to mentor or
• provide technical guidance to less-experienced engineers.
• Excellent interpersonal, verbal, and written communication skills, with a strong teamwork
• and customer-service mentality across executive and technical stakeholders.
• Strong attention to detail, with the proven ability to validate, reconcile, and sign off on
• data and configuration for accuracy.
• Ability to adapt to a rapidly changing product and respond strategically to evolving
• customer needs.
• Bachelor's degree in a technical, or related field.
• A Mission That Matters.
• At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
• Opportunity to Innovate
• The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
• A Team of Passionate, Driven People
• This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
• A Place to Make Your Mark
• We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Why OpenGov?

Qualifications

• Bachelor's degree in a technical, or related field.