Implementation Engineer

Configure Alkami Digital Banking products and third-party integrations by applying implementation requirements, technical specifications, and client-specific customization needs

Support implementation delivery by independently managing assigned technical tasks, coordinating timelines, and ensuring deliverables meet project quality standards

Troubleshoot implementation and configuration issues by analyzing system behaviors, reviewing logs and technical documentation, and resolving technical discrepancies within established processes

Install, configure, and customize platform functionality by applying standard implementation methodologies and validating expected system performance

Collaborate with project managers and client stakeholders by communicating technical progress, identifying implementation risks, and supporting issue resolution activities

Perform testing and validation activities by executing implementation test plans, documenting results, and confirming platform configurations meet client and operational requirements

Support third-party vendor integrations by coordinating technical requirements, validating connectivity, and troubleshooting interface-related issues during implementation activities

Maintain implementation documentation by creating and updating configuration records, technical procedures, issue tracking details, and project-related artifacts

Analyze client implementation requirements by reviewing technical specifications, identifying dependencies, and recommending appropriate configuration approaches

Provide technical support during implementation and post-go-live activities by responding to client questions, resolving technical issues, and supporting platform stabilization efforts

Coordinate cross-functional implementation activities by partnering with internal teams including product, support, engineering, and customer-facing stakeholders

Apply implementation best practices by following operational procedures, security standards, and quality controls throughout project execution

Identify opportunities for process improvement by documenting recurring implementation challenges and recommending workflow or documentation enhancements

Support knowledge-sharing initiatives by contributing technical insights, updating team resources, and assisting with onboarding or mentoring less experienced team members

Manage multiple implementation priorities by balancing project timelines, technical troubleshooting, and stakeholder communication across concurrent engagements

Minimum Years of Experience

1–3 years of experience supporting software implementations, technical consulting, systems configuration, or client onboarding activities within SaaS, fintech, banking technology, or related technical environments.

Education Level

Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field.

Required

Experience configuring software platforms or supporting technical implementation projects

Knowledge of troubleshooting methodologies and technical issue resolution practices

Experience with relational databases (Postgres, MSSQL, Oracle, MySQL)

Ability to analyze implementation requirements and apply configuration solutions

Strong written and verbal communication skills with technical and non-technical stakeholders

Experience managing multiple priorities and implementation timelines

Ability to work independently within established implementation processes

Strong analytical and problem-solving skills

Experience documenting technical procedures, configurations, and implementation activities

Preferred

Experience supporting digital banking, fintech, or financial services technology platforms

Familiarity with APIs, system integrations, or data exchange processes

Proficiency with software development or scripting (C#, Java, Python, JavaScript)

Experience working with project management, ticketing, or documentation platforms

Exposure to SaaS implementation methodologies or customer onboarding processes

Experience supporting client-facing technical projects in a cross-functional environment

The salary range for this position is: TBD

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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