Implementation Consultant
Role Overview
Customer-focused Implementation Consultant, Academic, delivering implementation and training for enterprise academic-dental products axiUm and Ascend Academic.
The role emphasizes ownership, timely and accurate solutions, and customer service.
Key Skills for This Role
Full Job Posting
About Henry Schein One
Henry Schein One Canada builds technology for dental professionals, teams, and institutions. Its Academic team supports dental schools and training programs with axiUm and Ascend Academic.
The company’s academic dental platform supports clinical, academic, and administrative workflows, including patient care, curriculum, assessments, and operations.
Role overview
Customer-focused Implementation Consultant, Academic, delivering implementation and training for enterprise academic-dental products axiUm and Ascend Academic.
The role emphasizes ownership, timely and accurate solutions, and customer service.
Responsibilities
- Analyze client requirements and workflows and configure solutions aligned with business processes.
- Lead client technical sessions; troubleshoot implementation issues and provide hands-on solutions.
- Develop and deliver client training; coordinate data migrations, integrations, and API configurations with internal and customer teams.
- Maintain internal tools and documentation, manage client expectations, and provide regular status updates and service in person and remotely.
- Travel up to 25% to client sites or industry conferences and events in Canada, the U.S., and internationally.
Qualifications
- 5+ years in client-facing enterprise application implementation, with software implementation, training, or consulting experience.
- Degree or diploma in a post-secondary technical program, Computer Science, Information Technology, or a related field.
- Project-team experience following plans and collaborating with a Project Manager or team members to deliver work.
- Understanding of integrations, APIs, and data migrations.
- Excellent communication, interpersonal, presentation, and English verbal and written skills; able to train large audiences.
- Strong critical thinking, problem solving, attention to detail, independence, and research skills; professional and tactful with clients.
- Dental or healthcare industry experience is an asset.
Work arrangement
- Hybrid role with one to two days in the Surrey, British Columbia office per week.
Compensation
- Posted expected starting base salary range is CAD 77,500–90,250. The posting does not specify a pay cadence.
Benefits
- 3% RRSP matching; comprehensive health and dental benefits; three weeks of paid vacation, increasing to five weeks with tenure; unlimited paid flex days and paid birthday off.
Recruiting process
Process includes an introductory screening call, a short online behavioural and cognitive assessment, an online Hiring Manager interview, and an in-person panel interview.
The company says applications are personally reviewed and AI tools support listening and accuracy rather than replacing human interaction.
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