Implementation Consultant
Role Overview
The Implementation Consultant, Academic delivers implementation and training for enterprise academic dental products axiUm and Ascend Academic.
The role calls for customer focus, ownership, urgency, and accurate, timely solutions.
Key Skills for This Role
Full Job Posting
About Henry Schein One
Henry Schein One Canada builds technology for dental professionals, teams, and institutions.
The Academic team supports dental schools and training programs with axiUm and Ascend Academic.
Role overview
The Implementation Consultant, Academic delivers implementation and training for enterprise academic dental products axiUm and Ascend Academic.
The role calls for customer focus, ownership, urgency, and accurate, timely solutions.
Key responsibilities
- Analyze client requirements and workflows, and configure tailored software solutions.
- Lead technical sessions with clients about system requirements and dependencies.
- Troubleshoot implementation issues and provide hands-on solutions to meet project deliverables.
- Develop and deliver training for client stakeholders.
- Coordinate data migrations, system integrations, and API configurations.
- Maintain internal tools and documentation for team support and client adoption.
- Communicate status regularly, manage client expectations, and provide service in person and remotely.
Travel and work arrangement
- Hybrid role with one to two office days per week in Surrey, British Columbia.
- Includes up to 25% travel across Canada, the United States, and internationally to support client sites or attend industry events.
Qualifications
- Requires 5+ years in a client-facing enterprise application implementation role and proven implementation, training, or consulting experience.
- Requires a degree or diploma in a post-secondary technical program, Computer Science, Information Technology, or a related field.
- Requires project-team experience and understanding of integrations, APIs, and data migrations.
- Requires excellent English communication and presentation skills, including confidence training large audiences.
- Requires critical thinking, problem-solving, attention to detail, self-direction, and ongoing learning.
- Dental or healthcare industry experience is an asset.
Compensation and benefits
- Posted expected starting base salary range is CAD 77,500–CAD 90,250; the posting does not state a pay period.
- Benefits include 3% RRSP matching, health and dental coverage, three weeks of paid vacation increasing to five weeks with tenure, unlimited paid flex days, and a paid birthday off.
Recruiting process
- The process includes a screening call, online behavioural and cognitive assessment, online hiring-manager interview, and in-person panel interview.
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