Implementation Consultant, Materials Management (Remote within North America)

WHAT YOU WILL DO

• Work with new clients to assist them with transitioning from a legacy financial system to Multiview Financial Software.
• Collaborate with Multiview’s Implementation team, processes, and methodologies in the development, management, and execution of client project plans.
• Perform detailed analysis, proactively identifying complex business process workflows and requirements to propose appropriate system solutions.
• Prepare project plans and work with new clients to identify, interpret, validate, and document project requirements and milestones.
• Map client business requirements, processes, and objectives.
• Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
• Continuously strive to improve product integration with third parties.
• Interact closely with Client Support team to resolve client issues relating to Materials Management.
• Provide coaching and training to new staff around the utilization of Materials Management.
• Work with internal departments as a subject matter expert to develop implementation best practices for Materials Management.
• Support new clients in their go-live process, facilitate technical discussions, whiteboarding for project integrations and technical solutions.
• Document and manage project deliverables, risks, and actions.
• Provide regular Implementation status reports to key stakeholders, highlighting critical issues and the overall status of assigned projects; investigating and making recommendations on issues that challenge scope boundaries.
• Maintain a highly detail-oriented view of client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships.
• Prioritize and manage multiple tasks simultaneously while adhering to deadlines; track time to adequately capture revenue.
• Support clients through all phases of the implementation as required, including requirements and escalations.
• Deal with confidential data and adhere to applicable data protection acts such as HIPAA standards.
• Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.
• KEY RELATIONSHIPS:
• Implementation Managers and team
• Client Success team
• Multiview’s internal and external stakeholders