Implementation Consultant - Lyric HCM

Position purpose

Key responsibilities

• Define client requirements, conduct gap analysis, document needs, and build and configure outcomes.
• Plan functional and technical workstreams with internal and external stakeholders and provide solutions based on client business needs.
• Implement products and associated services on time and communicate with clients throughout the implementation lifecycle.
• Apply project methodology, including planning, follow-up, reporting and quality assurance; measure progress and take corrective action.
• Identify and resolve risks, maintain the implementation risk and issues register, and escalate as needed.
• Maintain product knowledge, provide high customer service, keep management systems current, and meet team and individual KPIs.
• Conduct post-implementation reviews, share lessons and support continuous improvement.

Experience and qualifications

• Client-facing consulting and stakeholder management experience in implementation or service delivery.
• Implementation experience and strong understanding of payroll, payroll applications, Time and Attendance, and processing.
• Project methodology experience, product or system build and configuration, risk resolution, data mapping, conversion and integrity experience.
• Advanced knowledge of interface technologies and data exchange between payroll and third-party systems such as SAP or Oracle.
• Experience with enterprise management or reporting systems and Microsoft Project, Word and Excel.
• Experience in a US-owned matrix organization is preferred; ability to manage multiple projects and deadlines is required.
• Tertiary qualification in business or Information Technology; similar-role experience may substitute. Project Management certification is ideal.

Skills

• End-to-end implementation, results accountability, service delivery and product knowledge.
• Stakeholder management, planning and scheduling, analysis and judgment, time management and solutions focus.

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