Implementation Consultant
Skills
About This Role
Octave
- is seeking an Implementation Consultant.
- In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently. Qualified Individuals will work closely with senior consultants in requirements gathering, application configuration, and application testing and training for our software.
- Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
- Tests and troubleshoots functionality of installed systems.
Long Description
- Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- May work directly with clients on-site or provide project support remotely.
- May work on pre-sales activities.
- Identify and redirect non-support items to the relevant department.
- Assist and train less experienced peers.
- Triage new and existing support items.
- Maintaining adherence to customer service level objectives and details / terms of client support contracts.
- Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
- May act as the technical lead on project implementations providing technical direction and guidance to the team.
- Identifies additional product/services opportunities in customer organization that can be delivered.
- May perform other reasonable and related duties as assigned.
- Engineer must be prepared to visit customer plant locations daily during project execution.
Education / Qualifications
- Bachelor's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.) and industry experience
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has approximately 7,200 employees in 45 countries.
Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in.
Always forward.
That's the way we do things around here.
We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead.
And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business.
Here, everyone is welcome.
As an inclusive workplace, we don't discriminate.
In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself.
You're valued here.
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