Implementation Consultant

Fashion Retail & Digital Transformation

Role Overview

Platform Implementation & User Adoption

• Lead platform rollout and adoption across local teams and supplier-related operations.
• Support onboarding, training, and change management activities.
• Promote effective use of the platform and transition from manual or legacy processes.
• Monitor adoption levels and address barriers impacting user engagement.
• Ensure adherence to global standards and business processes.

Stakeholder Communication & Coordination

• Act as the primary liaison between local users and global Product, Process, Technology, and Support teams.
• Translate business needs, operational challenges, and user feedback into clear, actionable inputs.
• Communicate platform updates, new features, process changes, and issue resolutions to stakeholders.
• Prepare status reports, issue summaries, and structured feedback for headquarters teams.
• Escalate incidents and risks with appropriate business context and priority.

Functional Support & Issue Management

• Provide day-to-day support to users across Product, Purchasing, Quality, Design, and Supply Chain functions.
• Investigate and resolve functional issues, service requests, and process-related challenges.
• Coordinate with specialist teams when escalations are required.
• Track issues through to resolution and maintain clear communication with users.

Training & Change Enablement

• Deliver onboarding sessions, workshops, and user training programs.
• Develop and adapt training materials, guides, and support documentation.
• Help users understand both system functionality and end-to-end business processes.
• Support consistent adoption and standardized ways of working.

Process Improvement

• Understand key business processes and ensure platform usage aligns with operational requirements.
• Identify process gaps, adoption challenges, and improvement opportunities.
• Gather user feedback and convert insights into actionable recommendations.
• Support continuous improvement initiatives with Product, Operations, and Technology teams.

Travel & Deployment Support

• Travel within Qatar and Spain to support offices, suppliers, and business teams.
• Participate in occasional international travel for project alignment, training, and implementation activities.
• Support deployment, go-live, onboarding, and stabilization activities as required.

Experience

• Experience in software implementation, digital transformation, business process improvement, user adoption, or functional support roles.
• Proven experience working directly with business users and operational teams.
• Ability to understand complex business processes and enterprise applications.
• Experience in fast-paced, technology-enabled environments.
• Exposure to international or cross-functional teams is advantageous.

Functional Skills

• Strong business process analysis and problem-solving capabilities.
• Ability to identify process gaps, functional issues, and adoption barriers.
• Experience documenting requirements, incidents, risks, and improvement opportunities.
• Comfortable working with enterprise applications and digital collaboration tools.
• Strong organizational skills and attention to follow-up and issue resolution.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate effectively across cultures and different stakeholder groups.
• Strong stakeholder management and relationship-building abilities.
• Capable of simplifying complex concepts for non-technical audiences.
• Proactive in communicating risks, priorities, and business impacts.

Languages

• Native or fluent Arabic.
• Advanced professional English (spoken and written).
• Spanish language skills are considered a strong advantage.

Mobility

• Willingness to travel within China.
• Availability for occasional international travel.
• Ability to maintain required travel documentation and visas.

Personal Attributes

• User-focused and service-oriented mindset.
• Strong interpersonal and relationship-building skills.
• Analytical thinker with strong problem-solving capabilities.
• Proactive, adaptable, and results-driven.
• Able to work independently while collaborating across multiple teams.
• High level of ownership, accountability, and execution focus.
• Comfortable working in multicultural and international environments.

Preferred Background

• Experience within Fashion Retail environments.
• Knowledge of Product Development, Purchasing, Quality, Design, Supply Chain, or PLM-related processes.
• Background in functional consulting, business support, or digital platform implementation.
• Experience supporting international rollouts and change management initiatives.
• Exposure to Agile, Product, or Technology teams is beneficial.

What’s Offered

• Opportunity to join a high-impact international digital transformation program.
• Exposure to strategic Fashion Retail business processes and operations.
• Collaboration with global stakeholders and headquarters teams.
• A technology-driven and innovation-focused environment.
• International exposure, professional development, and career growth opportunities.
• The opportunity to contribute directly to the adoption and evolution of a business-critical platform.