Implementation Consultant

Role overview

Responsibilities

• Manage customer technology deployments and help customers achieve quick time to value.
• Create launch plans and roadmaps to increase product usage; track implementation, participation, adoption, and account health.
• Conduct training and product demonstrations, and work through challenges with executives and day-to-day users.
• Manage concurrent customer engagements and collaborate with Sales, Support, Sales Engineering, and Product.
• Explain platform capabilities and help customers improve operational safety, efficiency, and sustainability.

Minimum requirements

• 2–4+ years in a senior Customer Success, account management, or strategic consulting role.
• Fluency in English and French; experience supporting or working with technical products.
• Consultative skills and experience with end-to-end system implementations.
• Ability to build trust and communicate with executives, product and engineering leaders, and software users.
• Strong priority management and emotional intelligence; diplomacy and poise when addressing customer issues.
• Bachelor’s degree from a four-year institution.

Preferred qualifications

• Mid-Market SaaS experience is preferred.
• Experience serving a large, complex B2B SaaS customer base is an advantage.
• Ability to thrive in an unstructured, fast-paced, change-heavy environment.

Compensation

• Annual base salary range: CAD 79,204.55–CAD 102,500, with applicable pay range determined by primary work location.
• Total compensation may include performance-based bonus or variable pay and equity for eligible roles.

Workplace

• This is a remote position open to candidates residing in Canada.