Implementation Analyst PHS

Key Responsibilities

• Gather and confirm sold‐case information from sales, producers, and customers.
• Submit accurate group data to Policyholder Services and partner through the scrub process.
• Lead customers through contract review, billing setup, and use of service tools like AdminEase.
• Install new groups and transition them to the assigned Account Specialist.
• Bring customer insights to continuous improvement efforts and collaborate on process enhancements.
• Skills and Background You’ll Need
• Education: High School Diploma or Equivalent, Bachelor’s degree preferred
• Experience: 3+ years of group insurance experience, including employee benefits and direct customer interaction.
• Experience in project management, benefits administration, case management, customer service, or sales.
• Demonstrated ability to resolve customer issues and manage complex on‐boarding activities.
• Experience using Salesforce or similar CRM tools.
• Background collaborating with cross‐functional teams in a process‐driven environment.
• Familiarity with contract setup, billing processes, or Policyholder Services operations.
• Key Behaviors of a Successful Candidate
• Adaptability: Adjusts quickly to changing priorities and sees possibilities in evolving circumstances.
• Customer Focus: Builds trust through clear communication, proactive problem solving, and ownership of outcomes.
• Winning Together: Works effectively with diverse internal and external partners to move work forward.

Why Join The Standard?

Qualifications

• 3+ years of group insurance experience, including employee benefits and direct customer interaction.
• Experience in project management, benefits administration, case management, customer service, or sales.
• Demonstrated ability to resolve customer issues and manage complex on‐boarding activities.
• Experience using Salesforce or similar CRM tools.
• Background collaborating with cross‐functional teams in a process‐driven environment.
• Familiarity with contract setup, billing processes, or Policyholder Services operations.
• Key Behaviors of a Successful Candidate
• Adaptability: Adjusts quickly to changing priorities and sees possibilities in evolving circumstances.
• Customer Focus: Builds trust through clear communication, proactive problem solving, and ownership of outcomes.
• Winning Together: Works effectively with diverse internal and external partners to move work forward.
• Why Join The Standard?
• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
• The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.
• $66,000.00 - $96,250.00
• Positions will be posted for at least 5 days from original posting date.
• Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.

Preferred Qualifications

• An annual incentive bonus plan