Implementation Analyst/Associate

Takt builds software that enables some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. We empower employees at all levels to improve performance, drive profitability, and grow their careers. In both our products and our people, we aim to reflect, represent, and advocate for warehouse and logistics operators globally.

We are looking for a driven, detail-oriented Implementation Analyst to join Takt's Customer Success organization and support the successful delivery of customer implementations from kickoff through go-live and hypercare.

This role is responsible for coordinating implementation activities, configuring the Takt platform, supporting customer onboarding, and ensuring projects remain on track. Implementation Analysts work closely with customers and internal teams to execute implementation plans and deliver high-quality customer launches.

This role is delivery-focused and serves as a key contributor within the implementation process. Post-hypercare, accounts transition to Customer Success for ongoing growth and support.

This role is located in our Reston, VA office and may require up to 25–50% travel.

Support implementation projects from kickoff through go-live and hypercare

Assist with project planning, timeline management, task tracking, and status reporting

Monitor project risks, dependencies, and action items while escalating concerns as needed

Help ensure implementations are delivered on time, within scope, and aligned to the approved solution design

Advocate for your customers in internal prioritization, planning, and execution discussions

Configure Takt platform features, workflows, and operational structures based on documented requirements

Support customer onboarding activities including data collection, setup, validation, and readiness reviews

Perform configuration testing and quality assurance to ensure implementation accuracy

Document customer requirements, decisions, and implementation outcomes

Coordinate integration activities with customer stakeholders and internal teams

Track integration progress and assist with testing and validation efforts

Support troubleshooting and issue resolution during implementation and go-live preparation

Ensure implementation documentation and requirements are maintained throughout the project lifecycle

Assist in preparing customers for launch through readiness activities and training coordination

Support go-live planning and execution activities

Monitor launch progress and assist with issue tracking during hypercare

Help ensure customers understand key processes, timelines, and next steps

Partner closely with Solution Design, Product, Engineering, and Customer Success teams

Participate in implementation handoffs and project reviews

Share implementation feedback and lessons learned to improve delivery quality and efficiency

Contribute to the development of implementation best practices and documentation

BA/BS degree or equivalent experience

0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fields

Strong organizational and project coordination skills

Ability to manage multiple priorities and deadlines simultaneously

Strong attention to detail and problem-solving abilities

Excellent written and verbal communication skills

Comfort working with both technical and non-technical stakeholders

Ability to learn new software platforms and business processes quickly

Experience in supply chain, logistics, warehousing, manufacturing, or labor management environments

Familiarity with SaaS software implementations or customer onboarding processes

Exposure to APIs, integrations, data imports, or system configuration concepts

Experience supporting enterprise or multi-site customers

Experience coordinating training, change management, or operational readiness activities

Familiarity with tools such as Linear, HubSpot, Zendesk, Jira, Salesforce, or similar systems

Timely completion of implementation milestones and deliverables

Quality and accuracy of platform configurations

Successful customer onboarding and go-live execution

Customer satisfaction throughout the implementation process

Reduction in implementation issues, rework, and post-go-live support needs

Effective collaboration with customers and internal stakeholders

Ensuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.

Please note that visa sponsorship is not available for this position.