Immigration Malyalam, Tamil Team Leader in Sales

About This Role

Company Name: The Expert Advice.

Job Type: Full-Time

Salary: Competitive, based on experience

Language :- English & Malyalam , Tamil Hindi.

Introduction: Are you an experienced immigration professional with leadership skills? Join our dynamic team at The Expert Advice. where we provide high-quality immigration services to individuals and businesses. We are looking for a Team Leader with 2 years of experience in immigration to help guide and mentor a team of immigration specialists. If you are passionate about customer service, problem-solving, and team management, we want to hear from you!

Key Responsibilities:

• Lead and Supervise a Team: Manage a team of immigration specialists, providing daily direction and support.
• Monitor Team Performance: Ensure team members meet or exceed performance metrics, including case processing times, customer satisfaction, and error rates.
• Offer Guidance and Support: Provide training, coaching, and mentorship to team members, ensuring they understand immigration laws, policies, and procedures.
• Resolve Complex Cases: Take ownership of escalated issues and help resolve complex immigration cases.
• Ensure Compliance: Maintain a thorough understanding of immigration regulations, policies, and best practices to ensure team compliance with local and international laws.
• Quality Control: Conduct regular quality assurance checks on submitted applications, ensuring accuracy and completeness.
• Customer Interaction: Maintain excellent customer service by ensuring timely responses and effective communication with applicants, attorneys, or other stakeholders.
• Process Improvement: Identify and implement process improvements that enhance team efficiency and client satisfaction.

Requirements:

• Experience: Minimum of 2 years of experience in immigration services, handling visa applications, residency, work permits, or similar cases.
• Leadership: At least 1 year of experience in a supervisory or team leadership role, with proven ability to manage and develop teams.
• Knowledge: Solid understanding of immigration laws, policies, and procedures, and the ability to communicate complex information clearly.
• Customer Focused: Strong customer service skills, with the ability to resolve conflicts and handle difficult situations professionally.
• Communication Skills: Excellent verbal and written communication skills in [Language(s)].
• Attention to Detail: Strong organizational and multitasking abilities, with a keen eye for detail.
• Tech-Savvy: Familiarity with case management software and office tools (e.g., MS Office, CRM systems).
• Problem-Solving: Ability to think critically and find effective solutions in fast-paced situations.
• Certifications (if applicable): [Any relevant immigration certifications, e.g., ICCRC, AILA]

Preferred Qualifications:

• Bachelor’s degree in Law, International Relations, or a related field.
• Experience with specific immigration systems (e.g., USCIS, IRCC, etc.).
• Multilingual proficiency is a plus.
• Previous experience in an immigration BPO or call center environment is an advantage.
• Own Visa

Why Join Us?

• Competitive salary and benefits Commission as well
• Professional development and training opportunities
• Collaborative and supportive work environment
• Work-life balance

If you are passionate about immigration law, have leadership experience, and want to make a real difference, apply today!

How to Apply: Click the "Apply Now" button to submit your resume and cover letter. We look forward to hearing from you!

Company Overview: Welcome to The Expert Advice, your premier destination for comprehensive immigration solutions on a global scale. At The Expert Advice, we understand that immigration is not just a legal process; it’s a life-changing journey that impacts individuals, families, and businesses worldwide.

Working Hours: Monday to Saturday : 9.30 AM – 6.30PM

Sunday: Closed

Job Type: Full-time

Pay: Up to AED4,000.00 per month

Work Location: In person