IL Administrative Assistant

Part-Time Independent Living Administrative Assistant | 18.75 hours/week Make a Difference Every Day in Independent Living Are you organized, personable, and someone who genuinely enjoys helping others?

Join our Independent Living team and become an important part of the daily experience of our residents.

As the Independent Living Administrative Assistant, you’ll combine your administrative skills with meaningful, day-to-day interaction with residents, families, staff, and visitors.

From welcoming new residents and helping them get settled to keeping important information up to date and responding to their needs, your work will directly contribute to creating a warm, connected, and well-supported community.

If you enjoy variety, building relationships, staying organized, and knowing that the work you do makes a difference in someone’s day, we’d love to have you join our team!

Provide administrative and clerical support for the Independent Living/Resident Services department at the Lutheran Community at Telford, including keeping resident records up-to-date from admission through move-out.

Work cooperatively with a variety of departments to meet resident needs as they arise.

Provide excellent customer service to residents, staff and outside visitors.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Assist Director of Resident Services with clerical and communication tasks related to the Resident Services department. Also be available to assist IL Social Worker and Wellness Nurse as needed.
• Enter resident demographic information into PointClickCare and keep resident paper and electronic files up-to-date.
• Create new resident packets and assist Director of Resident Services with new resident admission checklist.
• Update and maintain information for lobby directories and Sentex (apartment call box) programming.
• Manage guest room/suite reservation process.
• Assist with on-campus room bookings.
• Input requests for medical appointment transportation.
• Update and maintain yearly tenant insurance policies for all IL residents.
• Maintain resident and staff directories in CATIE Web. Set up new residents with resident portal access. Add content to CATIE TV as needed.
• Update and maintain resident parking and storage unit information. Create car tags for new residents and update tags for current residents when information changes.
• Assist with requests for new or replacement key fobs, key cards and mailbox keys and update key forms accordingly.
• Assist with completion of annual rent certificates for eligible residents.
• Perform initial programming of emergency pendants for incoming residents. Update resident information in SARA system. Assist with pendant issues and battery changes.
• Provide reception desk coverage once a week during the receptionist's lunch break. POSITION REQUIREMENTS: MINIMUM: High School Diploma. At least 1 year office experience with customer service responsibility. Able to answer phones and transfer messages, be detail oriented. PREFERRED: High School Diploma and any additional office training. Three or more years of office experience that includes customer service. Be detail oriented and able to work well in team. EOE STATEMENT: We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status. If hired, I understand that my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.