IDD Program Manager

Summary

Responsibilities

• Manage the day-to-day operations of assigned IDD programs to ensure high-quality, person-centered services.
• Supervise, coach, and support program staff while promoting employee engagement and accountability.
• Monitor field-based service delivery and provide operational support to staff serving individuals in community settings.
• Review documentation for accuracy, timeliness, and compliance with agency standards, Electronic Medical Record (EMR) requirements, and payer expectations.
• Ensure staff maintain audit-ready records and complete required documentation and mandatory training.
• Provide consultation and guidance regarding service planning, behavioral concerns, crisis intervention, and coordination of care.
• Collaborate with families, guardians, providers, community partners, and interdisciplinary teams to ensure effective service delivery.
• Assist with quality assurance activities, audits, incident reviews, corrective action plans, and regulatory compliance initiatives.
• Support hiring, onboarding, staff development, scheduling, performance evaluations, and corrective action in collaboration with the Chief Quality and Compliance Officer.
• Monitor program staffing levels and operational needs and recommend improvements to enhance service delivery.
• Participate in funder, community, and interdisciplinary meetings as assigned.
• Perform other duties as assigned.

Qualifications

• Education
• Bachelor’s degree in social work or a related human services field.
• Experience
• Minimum of 5 years of experience working with individuals with developmental disorders.
• Credentials
• QIDP credential or ability to obtain within 60 days of hire.

Work Environment

Physical Demands

Supervises