HVAC Service Program Manager, EMEA

About This Role

What You Will Do

• Lead and program‑manage the development, launch, activation, and enablement of Service Growth Initiatives across EMEALA by collaborating closely with Service, Operations, and Sales leaders at regional, country, and branch levels.
• Track, analyze, and report individual country performance on growth initiatives, ensuring progress toward EMEALA and country‑level growth targets.
• Represent the region in regular cadence meetings, clearly presenting the status, progress, and outcomes of all assigned programs.
• Facilitate discussions with EMEALA service leadership and regional/country teams to identify root causes of underperforming KPIs and drive corrective actions.
• Execute best‑in‑class program management practices, including cadence planning, impact tracking, and structured problem solving.
• Deliver value‑added analytics using tools such as Excel and Power BI to support informed decision‑making and accelerate service growth.

How You Will Do It

• Work cross‑functionally with senior stakeholders across regions, functions, and branches to ensure alignment, timely delivery of program milestones, and achievement of growth outcomes.
• Apply strong analytical and critical‑thinking skills to synthesize business performance data, identify trends, and proactively address issues.
• Use structured program management methodologies to coordinate deliverables, monitor progress, and maintain high visibility of all initiatives.
• Communicate effectively—both verbally and in writing—to diverse audiences, ensuring clarity, transparency, and actionable insights.
• Leverage advanced Microsoft Office skills and analytical tools to build dashboards, reports, and performance summaries that support strategic decisions.
• Maintain resilience and attention to detail while managing multiple priorities in a fast‑paced environment.

What We Look For

• Strong business acumen and understanding of organizational challenges.
• Excellent critical‑thinking, analytical, and problem‑solving abilities.
• High attention to detail, ability to work under pressure, and strong personal resilience.
• Exceptional communication skills; bilingual proficiency is an advantage.
• Experience with large‑scale organizational change initiatives is preferred.
• Familiarity with best‑in‑class program management tools and practices.
• Engineering or technical background in the building industry.
• Bachelor’s degree required; Master’s degree preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.