Human Resources Representative
Role Overview
The Human Resources Representative serves as a key member of the Pro-Play Games Human Resources team, supporting the day-to-day administration and coordination of HR operations across Pro-Play Games Storefront and PPG Event Management. Working closely with the HR & Operations Manager, the HR Representative helps coordinate department priorities, provides guidance and support to the Human Resources Associate, assists managers and employees with HR-related needs, and helps ensure HR processes are completed accurately, consistently, and within established timelines.
This position combines hands-on HR administration with elevated departmental responsibility.
The HR Representative is expected to independently manage routine HR matters, recognize when an issue requires escalation, support the development of the HR Associate, and help maintain a responsive and organized Human Resources function.
Key Skills for This Role
Full Job Posting
Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Organizational Management, or a related field, or an equivalent combination of relevant education and professional Human Resources experience.
- Minimum of two years of professional Human Resources experience supporting multiple areas of the employee lifecycle.
- Hands-on experience with onboarding, offboarding, employee documentation, HR support requests, and confidential recordkeeping.
- Working knowledge of employment practices, workplace policies, and HR compliance requirements.
- Experience supporting employees and managers by answering routine HR questions and escalating sensitive or complex matters appropriately.
- Ability to manage competing priorities, meet established deadlines, and follow through on open HR matters with limited supervision.
- Strong written and verbal communication skills with demonstrated professionalism, discretion, and attention to detail.
- Proficiency with Microsoft Office or Google Workspace and experience working within an HRIS or similar employee-management system.
- Ability to work a hybrid schedule consisting of two onsite days per week at our Miami location and three remote days per week.
- Ability to provide documentation verifying the education, certifications, and professional experience represented in the application or résumé.
Preferred Qualifications
- Professional HR certification, such as SHRM-CP, PHR, or another recognized Human Resources credential.
- Experience using ADP Workforce Now, Monday.com, Slack, Google Workspace, DocuSign, or similar workplace systems.
- Previous experience coordinating departmental priorities or providing guidance and support to junior HR team members.
- Experience supporting both traditional employees and independent contractors.
- Experience working in a fast-paced, multi-department organization with both onsite and remote team members.
- Familiarity with payroll administration, timekeeping, benefits coordination, recruiting, and applicant tracking systems.
- Experience identifying process gaps and assisting with the development or improvement of HR procedures, forms, and workflows.
Success Looks Like
Within the first 90 days, the Human Resources Representative should be able to:
Independently handle routine HR administrative responsibilities and employee inquiries.
Effectively prioritize assigned HR responsibilities and follow-ups.
Maintain HR support requests within established response expectations.
Provide consistent day-to-day support and guidance to the Human Resources Associate.
Coordinate onboarding, offboarding, recruiting, and employee documentation with limited supervision.
Identify when an employee or manager's concern requires escalation to the HR & Operations Manager.
Maintain accurate, organized, and confidential HR documentation.
Navigate the department's primary HR systems confidently.
Identify opportunities to improve existing HR processes.
Build credibility as a reliable HR resource for employees and managers.
Teamwork and accountability
Integrity and professionalism
Community and customer focus
Growth and continuous improvement
About Pro-Play Games
Premier Gaming & Event Organization
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