Human Resources Operations Specialist

Position: HR Operations Specialist

1. Position Purpose

2. Scope of Work

• The scope of this role encompasses end-to-end HR operational activities, including but not limited to:
• Employee data and records management
• HR documentation and compliance
• Onboarding and offboarding lifecycle management
• Payroll coordination and validation
• Employee relations support
• Government platforms administration (e.g., Qiwa, GOSI, Muqeem)
• 3.

3.1 Employee Records & Data Management

• Maintain accurate, up-to-date, and confidential employee records (physical and digital).
• Ensure proper documentation of employee lifecycle events (hire, transfer, promotion, termination).
• Manage MAGO systems to ensure data accuracy and reporting readiness.

3.2 HR Documentation & Administration

• Prepare, review, and issue HR documents including:
• o Employment contracts
• o Offer letters
• o Promotion and transfer letters
• o Termination and warning notices
• Ensure all documentation complies with Saudi labor law and internal policies.

3.3 Onboarding Management

• Coordinate and execute onboarding processes for new hires.
• Ensure completion of all required documentation and system registrations.
• Facilitate orientation programs and ensure a smooth employee integration experience.

3.4 Offboarding & Exit Management

• Manage employee exit processes including:
• o Exit interviews
• o Clearance procedures
• o Asset recovery
• o System access deactivation
• Ensure compliance with legal and organizational requirements.

3.5 Compliance & Regulatory Adherence

• Ensure full compliance with Saudi labor regulations and internal HR policies.
• Support internal and external audits by providing required documentation and reports.
• Monitor updates in labor laws and recommend necessary process adjustments.

3.6 Payroll Support

• Coordinate with finance/payroll teams to ensure:
• o Accurate employee data input
• o Timely submission of payroll variables
• o Validation of payroll outputs

3.7 Employee Relations & Support

• Act as the first point of contact for HR-related queries.
• Provide guidance on policies, procedures, and employee entitlements.
• Escalate complex issues to HR management when required.

3.8 Benefits Administration

• Support employee benefits processes including:
• o Enrollment
• o Updates and changes
• o Coordination with providers

3.9 HR Systems & Reporting

• Utilize HR systems to generate reports and analytics.
• Ensure data-driven decision support.

3.10 Government Platforms Management

• Handle all HR-related transactions across government platforms, including:
• o Qiwa Platform
• o General Organization for Social Insurance (GOSI)
• o Muqeem Platform
• Ensure timely processing of employee registrations, updates, and compliance requirements.

4. Key Deliverables

• 100% accurate and updated employee database
• Timely issuance of HR documents
• Seamless onboarding and offboarding experience
• Full compliance with regulatory requirements
• Accurate payroll data submission
• Monthly HR operational reports

5. Key Performance Indicators (KPIs)

• Employee data accuracy rate (Target: ≥ 90%)
• Payroll error rate (Target: ≤ 1%)
• Government platform compliance (Target: 100% on-time submissions)
• Clients query response time (Target: ≤ 24 hours)

6. Reporting Line

• Reports directly to: HR Manager / HR Operations Lead
• Works closely with:

o IT Department (System Access)

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred but not mandatory).

Experience

• 6 months to 2 years of experience in HR Operations or a similar role.

Knowledge

• Strong understanding of HR practices and Saudi labor law.
• Familiarity with government platforms and compliance processes.

8. Competencies & Skills

• High attention to detail and accuracy
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Problem-solving and process improvement mindset
• Ability to handle confidential information with integrity

9. Technical Requirements

• Proficiency in Microsoft Office Suite:
• o Word
• o Excel
• o PowerPoint
• Experience with HR systems (MAGO) is an advantage

10. Confidentiality & Compliance