Human Performance Operations Manager
Role Overview
Discover a career that is challenging, impactful, and mission critical.
Join our team as an Operations Manager and make an impact on military health.
While you help us advance the mission, we’ll help you build your skills and advance your career.
The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S.
Special Operations Command’s (USSOCOM) POTFF Program.
This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.
HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT:
• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract
• Leads teams to define program’s staffing plans and executes all resource management requirements
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
• Coordinate interviews of candidate personnel with hiring managers
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.
Full Job Posting
Skills:
- Certifications:
- Experience:
- US Citizenship Required:
- Job Description:
- Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career.
- The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.
- HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT:
- Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
- Support the PMO to manage the cost, schedule, and performance of the contract
- Leads teams to define program’s staffing plans and executes all resource management requirements
- Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
- Coordinate interviews of candidate personnel with hiring managers
- Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
- Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within the 24-hour window.
- Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
- Support the interview process for their respective components.
- Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
- Support onboarding logistics and local Government integration for incoming personnel.
- Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
- Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
- Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.
- WHAT YOU’LL NEED TO SUCCEED:
- EDUCATION: Bachelor’s Degree
- 7 or more years’ experience in operations, program management, or military support roles considered.
- Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
- Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
- Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
- Familiarity with credentialing, security clearance processes, and labor-hour tracking.
PREFERRED QUALIFICATIONS:
- Experience with POTFF, H2F, or comparable SOF human performance programs.
- Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
- Proficiency with personnel management tools, staffing databases, and real-time reporting systems.
- CLEARANCE: Secret or Top-Secret Clearance, or the ability to obtain clearance.
- LOCATION: Various OCONUS & CONUS SITES
- This is a contingent posting, expected to start in 2027.
- GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- #MilitaryHealthGDITJobs
- Scheduled Weekly Hours:
- Travel Required:
- Telecommuting Options:
Work Location:
- Additional Work Locations:
- Total Rewards at GDIT:
- Our Identity Verification Process:
- About Our Work:
- gdit.com/tc.
Qualifications
- Certifications
- Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career.
- The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.
- Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
- Support the PMO to manage the cost, schedule, and performance of the contract
- Leads teams to define program’s staffing plans and executes all resource management requirements
- Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
- Coordinate interviews of candidate personnel with hiring managers
- Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
- Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within the 24-hour window.
- Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
- Support the interview process for their respective components.
- Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
- Support onboarding logistics and local Government integration for incoming personnel.
- Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
- Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
- Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.
- EDUCATION: Bachelor’s Degree
- 7 or more years’ experience in operations, program management, or military support roles considered.
- Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
- Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
- Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
- Familiarity with credentialing, security clearance processes, and labor-hour tracking.
- Experience with POTFF, H2F, or comparable SOF human performance programs.
- Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
- Proficiency with personnel management tools, staffing databases, and real-time reporting systems.
- CLEARANCE: Secret or Top-Secret Clearance, or the ability to obtain clearance.
- LOCATION: Various OCONUS & CONUS SITES
- This is a contingent posting, expected to start in 2027.
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- #MilitaryHealthGDITJobs
- Scheduled Weekly Hours
- gdit.com/tc.
About General Dynamics Information Technology
Provider of enterprise IT services and defense solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at General Dynamics Information Technology
Sr. Healthcare Data Analyst (Medicaid)
, USA
GDIT seeks a Senior Healthcare Data Analyst to analyze Medicaid data and help CMS detect and prevent fraud, waste, and abuse. The role involves claims research, advanced analytics, reporting, and communicating findings a
Summer 2027 Knowledge Management Specialist Associate (Intern)
Bossier City, USA
Sr. Healthcare Data Analyst (Medicaid)
, USA
Summer 2027 Knowledge Management Specialist Associate (Intern)
Bossier City, USA
Cyber Operations Analyst II
, USA
OSINT/PAI Targeting Analyst SME
, USA
Business Process Analyst (State of Louisiana)
, USA
EVM Analyst
, USA
Cloud Architect
, USA
Security Analyst
Chantilly, USA