HRIS Analyst

Serve as a subject matter expert for UKG Pro, UKG Pro Workforce Management (WFM), and related workforce technology solutions.

Manage, prioritize, investigate, troubleshoot, test, and resolve complex system, process, and data issues escalated from shared services, vendor cases, business leaders, and other stakeholders.

Identify needs, implement improvements, support full-suite business processes, increase efficiency through system enhancements and technologies

Test new products, scenarios, and workflows thoroughly while documenting results.

Deliver configuration changes, testing activities, and final production deployments.

Develop and maintain documentation, procedures, and best practices that improve consistency, governance, and operational effectiveness.

Develop, maintain, and enhance reports, dashboards, and analytics utilizing Power BI, UKG reporting tools, Excel, and other data platforms.

Monitor data quality and integrity, identify discrepancies, perform audits, and partner with stakeholders to resolve data issues.

Promote data governance standards and support efforts to improve the accessibility, accuracy, and reliability of workforce information.

Partner with Human Resources, Payroll, Finance, Operations, Information Technology, and business leaders to support workforce technology initiatives and organizational priorities.

Serve as a trusted technical resource, providing recommendations and guidance based on system capabilities, business needs, and best practices.

Maintain expertise in UKG Pro, UKG Pro WFM, reporting technologies, and emerging workforce technology trends.

Research new functionality, system capabilities, and industry best practices to identify opportunities for improvement and innovation.

Apply analytical thinking, curiosity, and problem-solving skills to address unfamiliar challenges and deliver sustainable solutions.

Contribute to a culture of continuous improvement, ever-evolving needs, operational excellence, and customer-focused service delivery.

Success in this role requires demonstrated expertise in:

Systems & Technical Expertise – Applies advanced knowledge of workforce technologies, reporting tools, and system configurations to support business operations.

Problem Solving & Resourcefulness –Demonstrates curiosity, critical thinking, and the ability to independently navigate unfamiliar challenges.

Data Analytics & Decision Support – Utilizes Power BI, reporting tools, Excel, AI and workforce data to identify trends, validate information, support decision-making, and deliver actionable business insights.

Process Optimization & Continuous Improvement – Identifies opportunities to streamline processes, improve user experience, increase efficiency, and enhance data quality through standardization, automation, and technology enablement.

Business Partnership & Customer Focu s – Builds strong working relationships across Human Resources, Payroll, Operations, Information Technology, and business leaders to understand needs, resolve issues, and deliver high-quality service and support.

Execution & Accountability – Successfully manages complex priorities, support requests, projects, and deadlines while maintaining accuracy, attention to detail, and a commitment to delivering results.

Success is measured by:

Timely response to and resolution of support requests in accordance with established service level agreements (SLAs) and business priorities.

Demonstrates ownership and accountability for assigned work, proactively managing priorities, timelines, and outcomes while keeping stakeholders informed.

Successful and accurate delivery of projects, system enhancements, and process improvement initiatives within established timelines and objectives.

Proactive communication of priorities, timelines, risks, and expected completion dates.

Continuous improvement of workforce technology, business processes, reporting capabilities, and data quality.

Flexibility and commitment to support critical business priorities, project milestones, and time-sensitive organizational needs.

Required Qualifications

Experience working with UKG Pro, UKG Pro Workforce Management (WFM), and connecting modules and integrations.

3+ years of experience supporting HR technology, HRIS, workforce management, payroll, or related business systems.

Bachelor's degree in Human Resources, Information Systems, Business Administration, Analytics, Computer Science, or a related field; equivalent experience may be considered.

Experience with system implementations and troubleshooting workforce technology solutions, including system configuration, testing, reporting, and issue resolution.

Proficiency in Microsoft Excel, including advanced formulas and lookup functions.

Strong analytical, problem-solving, and root cause analysis skills.

Ability to manage multiple competing priorities, projects, and support requests in a fast-paced environment.

Strong communication, collaboration, independent project management, and customer service skills.

Preferred Qualifications

Experience with the following: AI Technologies, Power BI, Power Query, Excel Macros/VBA, SQL

Additional Certifications: UKG Pro certifications, UKG Pro WFM certifications, SHRM, CPP or similar professional equivalents

Experience supporting large enterprises 5,000+ employees

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].