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HR Performance Center Representative

FMOLHS
Baton Rouge, USA
Mid · 3+ years experience
Remote
Discovered 3 days ago
Communication

Full Job Posting

Qualifications

  • Experience - 3 years of HR Experience Education -High School Diploma Special Skills - Excellent oral and written communication skills; Strong customer service skills; Excellent problem solving skills and multi tasking skills.
  • 3 years of HR Experience
  • Education -High School Diploma
  • Special Skills - Excellent oral and written communication skills; Strong customer service skills; Excellent problem solving skills and multi tasking skills.
  • Experience - 3 years of HR Experience

Responsibilities

  • Customer Service
  • Answers and responds to incoming phone calls in adherence with protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned
  • Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc.
  • Provides first-level assistance to managers and employees with HRIS self-service tools
  • Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.
  • Department Support
  • Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).
  • Investigates, and resolves first level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction. Ensures that decisions are finalized and communicated within the time frame designated in the plan document or policy if applicable.
  • Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations.
  • Participates in and share expertise during team meetings and training sessions.
  • Other Duties as Assigned
  • Assist with HR projects as assigned

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