HR & Payroll BPO Supervisor

About This Role

Job Purpose:

To manage and supervise end-to-end HR and payroll service delivery across multiple client accounts, ensuring accuracy, compliance, and exceptional customer experience.

Key Responsibilities:

HR & Payroll Operations

• Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting).
• Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks.
• Validate payroll outputs and approvals before client submission.
• Ensure all deliverables meet SLA timelines and quality standards.
• Maintain accurate and audit-ready data for all clients.

Client Management

• Act as the primary liaison for assigned client accounts.
• Conduct monthly review meetings, issue logs, and performance updates.
• Understand client processes and adapt workflows to meet requirements.
• Resolve client escalations professionally and promptly.

Compliance & Governance

• Ensure compliance with UAE Labour Law, MOHRE regulations, WPS, GOSI (if applicable), and statutory requirements.
• Maintain regulatory documentation and support payroll audits.
• Monitor expiry and renewal schedules (visas, contracts, licenses related to HR compliance).

Team Leadership

• Supervise HR Officers/Payroll Associates and allocate workload.
• Provide training, coaching, and quality checks.
• Support new team member onboarding.

Process & System Improvement

• Utilise HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo, internal workflows).
• Drive automation and continuous improvement initiatives.
• Monitor integration issues and data accuracy.

Qualifications:

• Education & Experience
• • Bachelors degree in HR, Business, Finance, or related field.
    • 3–5+ years of HR/payroll operations experience.
    • Experience in a BPO or multi-client environment is preferred.
    • Strong understanding of UAE Labour Law, WPS, EOSB, and HR operations.
• Technical Competencies
• • Proficiency with HRIS systems (ZenHR and Zoho People/Payroll preferred).
    • Excel proficiency (pivot tables, VLOOKUP, data validation).
    • Strong documentation and reporting skills.
• Behavioural Competencies
• • Excellent communication and client-handling ability.
    • Strong leadership and task management.
    • Detail-oriented with high accuracy.
    • Ability to work under pressure and tight timelines.
    • Problem-solving and process-improvement mindset.