HR Operations Specialist

Role overview

Core responsibilities

• Resolve complex HR issues as a secondary escalation point and respond to employee lifecycle queries.
• Track service-level agreements and manage employee concerns through ServiceNow to timely resolution and follow-up.
• Provide recurring and ad hoc HR reporting and data analysis.
• Conduct internal HR system audits and support external audits with data analysis.
• Recommend fixes for HR system issues and coordinate resolution with internal teams and system providers.
• Coordinate onboarding, employee transitions, and cyclical lifecycle processes.
• Own ADP Workforce Manager time and absence support, oversee submissions, and handle advanced payroll queries.
• Analyze ServiceNow data to identify trends and improve efficiency and employee satisfaction.
• Support the Director of HR Operations APAC, deliver roadmap initiatives, and coach coordinators.
• Maintain process documentation and improve process knowledge and information retention.

What the role requires

• Relevant tertiary qualification in Human Resources, Business, or a related field.
• Ideally 3–5 years of HR Operations experience involving analytics, employee relations, compensation and benefits, or related tasks.
• Solid payroll exposure, including payroll processing and responding to payroll-related queries.
• Advanced Microsoft Office skills, especially Excel; experience with SuccessFactors and ADP WFM and troubleshooting HR systems.
• Strong knowledge of Australian employment law and experience interpreting Enterprise Agreements.
• Ability to analyze HR data and present findings clearly; strong communication, attention to detail, and confidentiality.
• Able to multitask, prioritize, meet deadlines, collaborate, and identify opportunities for improvement.

Workplace

• The role is described as being in Paramount's Sydney office in Pyrmont.

What Paramount offers

• Attractive compensation and comprehensive benefits; no compensation amount or pay cadence is stated.
• Opportunity to join a dynamic team and build meaningful connections within the Paramount community.