HR Operations Specialist
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Key skills for this role
About the Role
Support HR operations by managing employee queries, processing transactions, and collaborating with teams while ensuring compliance and delivering excellent service.
Key Skills for This Role
Full Job Posting
About the Role
& Team We re looking for an HR Operations Specialist to join our Employee Services team on a 6 month contract.
This is a great opportunity to contribute to a fast-paced, collaborative environment and help deliver high-quality employee experiences across the MENA region.
You ll play a key role in supporting day-to-day HR operations, balancing high-volume transactional work with opportunities to improve processes.
Acting as a trusted point of contact for employees, managers, and HR partners, you ll help ensure consistent, compliant, and efficient service delivery aligned with local requirements and global standards.
This role will be based in our Dubai office, 4 days a week, with either a Monday or Friday working from home.
Values You ll join a team grounded in our Disney values acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community.
These values shape how we work and how we support one another every day.
What You Will Do
- Provide timely, accurate support on HR queries across the employee lifecycle (e.g., leave, pay changes, onboarding, offboarding) via multiple channels (case system, email, chat, in person)
- Process HR transactions and maintain employee records in HR systems, ensuring accuracy, confidentiality, and compliance with local legislation
- Support leave of absence cases, payroll inputs, contract documentation, and benefits administration
- Manage high-volume data changes in HR systems (e.g., Workday, SAP), ensuring completion and data integrity
- Collaborate with internal teams (Payroll, HR, IT, Finance, Facilities) and external providers (e.g., benefits, visa partners) to resolve queries
- Maintain and update process documentation, including SOGs (Standard Operating Guides), and contribute to continuous improvement initiatives
- Identify and support Data Subject Requests (DSRs) in line with GDPR and company processes, ensuring appropriate handling and escalation
- Support visa processing and contingent workforce administration, including vendor coordination and payment processes
- Deliver a high standard of customer service, handling sensitive information with discretion and care
- Assist with reporting, system testing, and identifying process or system improvements
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