HR Operations Advisor

About Quest Software

Role Overview

Advanced Operational Delivery

• Own complex employee lifecycle cases involving onboarding, offboarding, employee changes, data management, immigration, leaves of absence, and compliance.
• Manage escalated HR ServiceNow cases and resolve issues outside standard procedures.
• Serve as an advanced APJ expert while supporting a globally aligned HR Operations team.

Policy, Process, and Standards

• Guide development of new policies, procedures, and repeatable processes.
• Determine methods and procedures for new assignments and initiatives.
• Lead standardization and automation with HRIS, Payroll, and IT to improve data integrity and Dayforce workflows.

Advisory and Cross-Functional Influence

• Advise HR Business Partners, managers, and global HR Operations colleagues on complex matters.
• Work with Finance, Legal, and Payroll to deliver accurate, compliant, and aligned employee administration.
• Mentor and upskill less-experienced colleagues and act as an informal team leader.

Projects and Global Scaling

• Lead HR projects and initiatives, including system changes, implementations, and vendor transitions.
• Contribute to global HR Operations standards, documentation, governance, and long-term operating design.

Qualifications

• At least eight years of related HR Operations or HR Shared Services experience with a bachelor's degree, or six years with a master's degree, or equivalent experience.
• Advanced expertise is required in HR Operations, complex problem resolution, global HR environments, cross-regional influence, and adjacent HR disciplines.
• Hands-on HR systems experience, data accuracy, confidentiality, stakeholder management, persuasive English communication, and mentoring or informal leadership are required.
• Dayforce and HR ServiceNow experience are preferred.

Core Capabilities

• Complex case resolution, employee lifecycle administration, HR policy and process development, systems workflow improvement, and global HR operations.
• Cross-functional collaboration with HR Business Partners, HRIS, Payroll, IT, Finance, and Legal.
• Advisory communication, influence without direct authority, mentoring, data accuracy, confidentiality, and service delivery judgment.

Application Notice