successfactors
HR Operations & Admin Associate
NTT DATA Services
Gurugram, IND
Junior · 2–4 years experience
Onsite
Discovered 1 weeks ago
sapservicenow
Key Skills for This Role
sapservicenow
Full Job Posting
Key Responsibilities
- Execute standard Hire-to-Retire transactions across the employee lifecycle, including onboarding, employee changes, records maintenance, and separation activities within the assigned scope.
- Respond to employee and manager inquiries and service requests through email, chat, phone, and HR case-management channels in a professional and timely manner.
- Investigate and resolve routine HR queries using approved policies, knowledge content, SOPs, and process guidance, escalating complex or policy-sensitive matters when required.
- Process HR transactions across enterprise HR platforms and related tools while ensuring accuracy, completeness, confidentiality, and timely completion.
- Maintain accurate employee master data, transaction records, case notes, and supporting documentation in accordance with data privacy and internal control requirements.
- Adhere to defined SOPs, SLAs, turnaround times, quality standards, and compliance requirements when handling employee requests and HR transactions.
- Coordinate with HR, Payroll, Benefits, Talent, and other relevant teams to support resolution of employee requests and completion of lifecycle activities.
- Perform data validation, quality checks, and audit-support activities to help maintain data integrity across HR systems.
- Contribute to the maintenance of SOPs, knowledge articles, process documentation, and team knowledge-sharing activities.
- Support user acceptance testing (UAT), process changes, digitization, and continuous improvement initiatives as assigned.
Skills and Experience
- We are seeking candidates with 2 to 4 years of relevant experience in Global HR Shared Services or HR Operations. The ideal candidate should possess:
- Good understanding of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.
- Hands-on experience in a Global HR Shared Services or HR Operations environment.
- Experience using enterprise HR platforms, HR case-management systems, workflow tools, and employee data-management processes.
- Strong customer-service orientation with the ability to provide a professional and consistent employee experience across email, chat, phone, and case-management channels.
- Good verbal and written communication skills and the ability to collaborate effectively with employees, managers, and internal stakeholders.
- Strong attention to detail, problem-solving ability, and commitment to data accuracy and quality.
- Good organizational and time-management skills, with the ability to manage multiple assigned priorities and meet defined deadlines and SLAs.
- Ability to work independently within established procedures while knowing when to escalate exceptions or complex matters.
- Experience supporting stakeholders across multiple regions and time zones is desirable.
- Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint. Preferred Qualifications and Experience
- Graduate degree in any discipline from a recognized university; a qualification in Human Resources or a related field is preferred.
- Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.
- Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred.
- Prior experience in a Global HR Operations or Shared Services role is preferred.
- Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.
- Relevant HR or HR Operations certification will be an advantage. Working Hours This is an office-based position requiring attendance Monday through Friday. Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements. The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.
Qualifications
- Good understanding of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.
- Hands-on experience in a Global HR Shared Services or HR Operations environment.
- Experience using enterprise HR platforms, HR case-management systems, workflow tools, and employee data-management processes.
- Strong customer-service orientation with the ability to provide a professional and consistent employee experience across email, chat, phone, and case-management channels.
- Good verbal and written communication skills and the ability to collaborate effectively with employees, managers, and internal stakeholders.
- Strong attention to detail, problem-solving ability, and commitment to data accuracy and quality.
- Good organizational and time-management skills, with the ability to manage multiple assigned priorities and meet defined deadlines and SLAs.
- Ability to work independently within established procedures while knowing when to escalate exceptions or complex matters.
- Experience supporting stakeholders across multiple regions and time zones is desirable.
- Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.
- Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.
- Relevant HR or HR Operations certification will be an advantage. Working Hours This is an office-based position requiring attendance Monday through Friday. Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements. The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.
Preferred Qualifications
- Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint. Preferred Qualifications and Experience
- Graduate degree in any discipline from a recognized university; a qualification in Human Resources or a related field is preferred.
- Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred.
- Prior experience in a Global HR Operations or Shared Services role is preferred.
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