HR Coordinator

About Sagility

Key Responsibilities

• Serve as the first point of contact for employee questions regarding policies, programs, benefits, attendance, leave, and HR processes.
• Guide employees to the appropriate resources, tools, policies, and support teams.
• Deliver a responsive, concierge-level service experience that builds trust and confidence in HR.
• Monitor basic workforce data and identify trends related to absenteeism, attrition, employee concerns, and engagement.
• Partner with leaders to conduct employee outreach, stay conversations, pulse checks, and retention initiatives.
• Escalate complex employee relations, compliance, or policy matters to the appropriate HR team.
• Maintain accurate records of employee inquiries, trends, and follow-up actions.
• Support onboarding, employee engagement, and workforce communication activities during ramp periods.

Qualifications

• Strong customer service mindset with a genuine passion for helping people.
• Excellent verbal and written communication skills.
• Ability to build trust and establish positive relationships with employees at all levels.
• Strong problem-solving, listening, and interpersonal skills.
• Comfortable analyzing basic workforce metrics and identifying potential concerns.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• At least 6 months of experience in Human Resources Administration, Employee Relations or Recruiting.
• Previous customer service, hospitality, call center operations, or a related field preferred.
• High school diploma or equivalent required.

Success Profile