HR Associate (Open Enrollment) Special Duty

About the Department

To be considered for this opportunity, you must at a minimum, demonstrate the knowledge, skill, and ability to

• Maintain and communicate appropriate information to program participants and ensure the confidentiality of records is maintained according to established policies. Provide customer service to employees by interpreting, communicating, and explaining the County's benefit programs. Assist employees via phone and conduct benefit enrollment presentations with technical on-line tools for the benefits programs; troubleshoot PeopleSoft login issues and reset passwords during open enrollment. Research, troubleshoot, and resolve insurance benefit eligibility issues. Consult with other staff and many different resources for benefits policy administration. Escalate claims issues to BPROS staff to ensure completion and accuracy. Research discrepancies between employee, payroll, benefit provider/s, and government agencies. Participate in systems testing prior to open enrollment. Other duties as assigned.
• Provide customer service to employees by interpreting, communicating, and explaining the County's benefit programs. Assist employees via phone and conduct benefit enrollment presentations with technical on-line tools for the benefits programs; troubleshoot PeopleSoft login issues and reset passwords during open enrollment. Research, troubleshoot, and resolve insurance benefit eligibility issues. Consult with other staff and many different resources for benefits policy administration. Escalate claims issues to BPROS staff to ensure completion and accuracy. Research discrepancies between employee, payroll, benefit provider/s, and government agencies. Participate in systems testing prior to open enrollment. Other duties as assigned.
• Assist employees via phone and conduct benefit enrollment presentations with technical on-line tools for the benefits programs; troubleshoot PeopleSoft login issues and reset passwords during open enrollment. Research, troubleshoot, and resolve insurance benefit eligibility issues. Consult with other staff and many different resources for benefits policy administration. Escalate claims issues to BPROS staff to ensure completion and accuracy. Research discrepancies between employee, payroll, benefit provider/s, and government agencies. Participate in systems testing prior to open enrollment. Other duties as assigned.
• Research, troubleshoot, and resolve insurance benefit eligibility issues. Consult with other staff and many different resources for benefits policy administration. Escalate claims issues to BPROS staff to ensure completion and accuracy. Research discrepancies between employee, payroll, benefit provider/s, and government agencies. Participate in systems testing prior to open enrollment. Other duties as assigned.
• Escalate claims issues to BPROS staff to ensure completion and accuracy. Research discrepancies between employee, payroll, benefit provider/s, and government agencies. Participate in systems testing prior to open enrollment. Other duties as assigned.
• Participate in systems testing prior to open enrollment. Other duties as assigned.
• Other duties as assigned.

Minimum Qualifications

• We are looking for candidates who: Have experience in a high-volume call working environment that is fast paced with time-sensitive deadlines and strong customer service requirements. Have presentation skills and experience coaching and describing "how to" information to technically challenged employees, including experience guiding employees in the use of on-line enrollment tools. Have working knowledge of employee benefit programs, practices, and laws. Have demonstrated ability to problem solve ; analyze, assess, and identify options. Have the ability to research, interpret, and report program information. Have strong customer service, communication, interpersonal, and collaboration skills, including the ability to work well independently and as part of a team. Have strong organizational skills, including effective time management, project management, and planning skills, Have the ability to work with individuals from diverse backgrounds, including sensitivity to and knowledge of various ethnic, cultural, and socio-economic groups. Are able to remain calm when dealing with customers, with the ability to maintain high degree of confidentiality with sensitive and personal information while demonstrating fairness, respect, and inclusiveness. Have an intermediate level proficiency with Microsoft Office Suite 365, to include Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Experience using internet-based software programs with demonstrated ability to quickly learn new technology tools. Desirable Qualifications: Operational experience with PeopleSoft, Human Resources Management System, or other relational database systems. Experience guiding employees in the use of on-line enrollment tools. Work Schedule This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is represented by Local 117 International Brotherhood of Teamsters – Professional & Technical and Administrative Employees. This position works a hybrid schedule of remote and onsite work, requiring work in the office at least three days a week. Hybrid work schedules are subject to change based upon operational necessity. Onsite presence will be required during the first weeks of training and the open enrollment period of November 1-15.
• Have experience in a high-volume call working environment that is fast paced with time-sensitive deadlines and strong customer service requirements.
• Have presentation skills and experience coaching and describing "how to" information to technically challenged employees, including experience guiding employees in the use of on-line enrollment tools.
• Have working knowledge of employee benefit programs, practices, and laws.
• Have demonstrated ability to problem solve ; analyze, assess, and identify options.
• Have the ability to research, interpret, and report program information.
• Have strong customer service, communication, interpersonal, and collaboration skills, including the ability to work well independently and as part of a team.
• Have strong organizational skills, including effective time management, project management, and planning skills,
• Have the ability to work with individuals from diverse backgrounds, including sensitivity to and knowledge of various ethnic, cultural, and socio-economic groups.
• Are able to remain calm when dealing with customers, with the ability to maintain high degree of confidentiality with sensitive and personal information while demonstrating fairness, respect, and inclusiveness.
• Have an intermediate level proficiency with Microsoft Office Suite 365, to include Outlook, Word, Excel, PowerPoint, Teams, and SharePoint. Experience using internet-based software programs with demonstrated ability to quickly learn new technology tools.
• Operational experience with PeopleSoft, Human Resources Management System, or other relational database systems.
• Experience guiding employees in the use of on-line enrollment tools.

Other Qualifications

• Selection Process Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Who May Apply This recruitment is open to current King County career service employees who have passed their initial probation or appointed employees. It will be used to fill a Human Resource Associate Special Duty Assignment (SDA) that is anticipated to end January 29, 2027. Acceptance of this SDA by a King County employee is subject to approval by the employee's current/base department based on operational needs. Compensation will be based upon the provisions of the collective bargaining agreement or Coalition Labor Agreement for their base assignment. Application Process If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position. Forms and Materials Required An online employment application completed at www.kingcounty.gov/jobs . The employment history should go back at least seven years or more to include all relevant experience, and complete responses to all supplemental questions. A cover letter nor r esume will be accepted in lieu of a completed application. All relevant experience must be included in the application. Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in a series of interviews. For more information, contact: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Jen Montoya, Senior HR Analyst at [email protected] . Teleworking Requirement This position works a hybrid schedule of remote and onsite work, requiring work in the office at least three days a week. Hybrid work schedules are subject to change based upon operational necessity. Onsite presence will be required during the first weeks of training and the open enrollment period of November 1-15. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here . King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Selection Process

Application Process

• If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

Forms and Materials Required

For more information, contact

Teleworking Requirement

• This position works a hybrid schedule of remote and onsite work, requiring work in the office at least three days a week. Hybrid work schedules are subject to change based upon operational necessity. Onsite presence will be required during the first weeks of training and the open enrollment period of November 1-15. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

King County's Vision, Mission, and ACTIVATE Values unite us.

Benefits

• King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs
• Flexible schedules and telecommuting options, depending on position Training and career development programs
• Training and career development programs

Supplemental Questions