HPM-CIP Technical Consultant & Support

Role overview

Role responsibilities

• Consult with clients on technical landscapes and recommend customized solutions.
• Implement system designs, architectures, configuration plans, and testing frameworks under direct supervision.
• Resolve technical issues through diagnostics and root cause analysis, and provide proactive support.
• Document solutions and create support procedures and troubleshooting guides.
• Share best practices and standardized processes across projects.
• Use configuration management and version control techniques for accurate, reliable deployments.
• Conduct customer-system health checks and implement improvements to performance, robustness, and user satisfaction.
• Collaborate with product development and sales to integrate client feedback into product and service enhancements.
• Prepare technical reports, analyses, and stakeholder updates.
• Support implementations and deployments, including configuration, integration, and performance tuning.

Experience or education

• Minimum two years of experience with vocational education in technical consulting, customer support, the healthcare industry, or an equivalent area; alternatively, a bachelor's degree with no prior experience.

How teams work

• Office-based teams work in person at least three days per week.
• Onsite roles require full-time presence at company facilities; field roles generally work at customer or supplier locations.

About Philips