Housing Support Worker (Caerphilly)

Role purpose

Support duties

• Provide responsive and specialist crisis-related housing support across Caerphilly Borough.
• Work with people with complex needs, including mental health, alcohol or substance misuse, antisocial behaviour, hospital admissions, homelessness and tenancy risks.
• Create person-centred support plans, record case notes and monitor outcomes.
• Support service users at home, in an office or by telephone as required.
• Provide practical housing support, financial maximisation, help maintaining payments, resilience and access to services or accommodation.
• Signpost people to complementary services and help them build skills and confidence to live independently.

Requirements

• Full driving licence and access to a vehicle for work purposes.
• Enhanced DBS disclosure required before appointment.
• Two satisfactory references required.
• Willingness to undertake relevant ongoing training.
• Willingness to work flexibly across the service area.

Administration and teamwork

• Keep clear and accurate electronic case records and complete routine administrative tasks and records for statistics.
• Maintain confidentiality and follow data protection procedures.
• Submit expenses claims, annual leave requests and other HR matters using the online portal.
• Attend team meetings, regular supervision and appraisals.

Working pattern

• The role requires flexibility to meet service needs between 9.00am and 5.00pm, Monday to Friday.
• The listing states full-time, permanent employment.

Pay

• The listing states pay of £12.99 per hour.

Benefits

• Listed benefits include additional leave, casual dress, company pension, a health and wellbeing programme, and store discount.

Work location

• The listing specifies work in person; support may be delivered at service users' homes, an office or by telephone.