Housing Officer
Role Overview
• Assigning suitable accommodation to employees based on their needs, preferences, and availability.
• Ensuring that all areas of the property is well-maintained, safe, and compliant with relevant local regulations and standards. This may involve conducting regular inspections, arranging repairs and maintenance, and addressing any issues related to cleanliness or safety.
• Providing support and assistance to employees with any housing-related concerns or problems.
• Serving as the primary point of contact for employees regarding housing matters, answering inquiries, and providing information about available resources and services.
• Managing utilities invoices and other costs allocated for accommodation-related expenses.
• Implementing the Housing Rules & Regulations, Overnight Stay Policy, Pets Policy and ensuring compliance with relevant laws and regulations.
• Building positive relationships with employees and local communities, organizing events or activities to promote social interaction and community cohesion.
• Maintaining accurate records and databases related to housing allocations, tenant information, and property maintenance activities.
• Working closely with the Housekeeping Attendant to create the Welcome/Arrival and Departure experience for employees as per SLS standards.
• Fostering a business relationship with key stakeholders such as Housekeeping, Engineering, Security, and Building Management.
• Overlooking the colleague bus transportation services from Accommodation to Hotel and vice versa.
• Assisting employees with emergency medical conditions in the Accommodation by advising the nearest Clinic to visit.
• Ensure fire exits and escape routes are kept clear and unobstructed.
• Ensure fire alarm systems are regularly maintained and tested.
• Ensure fire safety training/fire drills are regularly conducted for all colleagues.
• Ensure fire extinguishers, fire hoses, and other safety equipment are easily accessible and unobstructed
• Ensure fire safety signage is clearly visible and followed by everyone on the premises.
• Ensure fire doors are never blocked and remain functional.
• Ensure regular inspections of fire safety equipment are carried out and all systems are fully operational.
• Ensure that no storage is done in the building's parking area or any other unauthorized location.
Key Skills for This Role
Full Job Posting
Company
SLS Dubai Hotel and Residences is a luxury five-star city hotel within Ennismore and the Accor group.
The property has 946 units across hotel rooms, hotel apartments, and branded residences, and spans 75 floors.
Housing and employee support
- Assign accommodation according to employee needs, preferences, and availability.
- Maintain a safe, clean, compliant property through inspections, repairs, and maintenance coordination.
- Support employee housing concerns and serve as the primary contact for accommodation inquiries.
- Manage utilities invoices and accommodation-related expenses.
- Implement housing rules, overnight stay and pets policies, and applicable legal requirements.
- Maintain accommodation, tenant, and maintenance records and databases.
- Coordinate welcome, arrival, and departure experiences with Housekeeping to SLS standards.
- Oversee colleague bus transportation between accommodation and the hotel.
- Advise employees facing accommodation medical emergencies about the nearest clinic.
Safety and stakeholder coordination
- Work with Housekeeping, Engineering, Security, and Building Management.
- Keep fire exits and escape routes clear, and ensure fire alarms are regularly maintained and tested.
- Arrange regular fire safety training and drills, and keep fire equipment accessible and unobstructed.
- Ensure safety signage is visible, fire doors remain functional, and fire safety equipment is regularly inspected.
- Prevent storage in parking areas and other unauthorized locations.
- Build positive employee and community relationships and organize activities that promote social interaction.
Qualifications
- Understand local housing laws, regulations, and standards.
- Manage accommodation facilities, maintenance, repairs, and cleanliness.
- Allocate accommodation and monitor unit inventory and occupancy.
- Communicate effectively with hotel management, employees, and external stakeholders.
- Resolve accommodation disputes diplomatically and manage expenses within allocated budgets.
- Address facilities, safety, and employee concerns promptly and courteously.
- Prioritize multiple tasks, maintain accurate records, and protect confidential employee information.
- Accommodate cultural differences and coordinate with facilities management, finance, and other departments.
- Familiarity with relevant accommodation booking, maintenance tracking, or reporting systems is noted.
- Work independently and collaboratively while maintaining positive working relationships.
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