Housekeeping Supervisor
Skills
About This Role
Overview
Supervise and lead a team of housekeeping staff, including assigning tasks, monitoring performance, and providing ongoing coaching and feedback.
Develop and implement daily, weekly, and monthly cleaning schedules to ensure consistent coverage and operational efficiency.
Conduct regular inspections of guest rooms, public areas, back-of-house facilities, and restrooms to ensure compliance with cleanliness and hygiene standards.
Ensure strict adherence to food safety, health, and safety regulations, particularly in areas adjacent to food service operations.
Maintain accurate records of cleaning activities, inventory usage, equipment maintenance, and staff attendance.
Prepare detailed reports on housekeeping operations, including performance metrics, incident reports, and recommendations for improvement.
Manage inventory of cleaning supplies, linens, and equipment; coordinate reordering to prevent shortages.
Address guest complaints related to cleanliness promptly and professionally, ensuring resolution and follow-up.
Train new staff on procedures, safety protocols, brand standards, and the use of cleaning equipment and chemicals.
Promote a culture of accountability, teamwork, and continuous improvement within the housekeeping department.
Collaborate with other departments (e.g., Front Office, Maintenance, Food & Beverage) to ensure seamless operations and guest experience.
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