Housekeeping Supervisor
Skills
About This Role
Overview
Supervise housekeeping attendants and assign daily cleaning tasks and operational priorities
Inspect guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness and presentation standards are maintained
Conduct quality inspections aligned with Forbes 5-star and FAENA luxury service standards
Support onboarding and training of housekeeping team members on cleaning procedures, equipment usage, and safety standards
Monitor housekeeping productivity, workflow, and service delivery throughout shifts
Handle guest requests, concerns, and service recovery situations professionally and efficiently
Coordinate closely with Front Office, Engineering, Laundry, and other operational departments to ensure seamless guest experiences
Support VIP arrivals, special requests, deep-cleaning projects, and Lost & Found procedures
Monitor inventory levels of linens, guest amenities, and cleaning supplies to ensure operational readiness
Ensure compliance with health, hygiene, sanitation, and workplace safety standards
Report maintenance issues, operational concerns, and quality deficiencies promptly
Maintain accurate operational records and support departmental reporting requirements
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