Housekeeping supervisor
Skills
About This Role
Operational Supervision & Quality Assurance
- Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.
- Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.
- Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.
- Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.
Guest Experience & Service Excellence
- Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.
- Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.
- Coordinate special setups, turn-down services, and bespoke in-room arrangements for VIPs and special occasions.
- Support service recovery efforts by ensuring swift corrective action and follow-up.
Team Leadership & Development
- Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.
- Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
- Provide on-the-job training and continuous feedback to maintain high performance standards.
- Assist in performance evaluations, scheduling, and attendance monitoring.
Coordination & Communication
- Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations.
- Communicate room status updates accurately and promptly through the property management system.
- Report maintenance issues, damages, and safety concerns to the relevant departments without delay.
Standards, Safety & Compliance
- Enforce Raffles grooming, hygiene, and workplace safety standards at all times.
- Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.
- Maintain strict confidentiality regarding guest information and in-room observations.
- Ensure adherence to health, safety, and security procedures.
Qualifications & Experience
- Minimum 2 4 years of experience in Housekeeping within a luxury or five-star hotel environment.
- Previous supervisory experience is preferred.
- Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.
& Competencies
- Strong leadership and organizational skills.
- Exceptional attention to detail and quality orientation.
- Ability to train, motivate, and manage a diverse team.
- Effective communication and coordination skills.
- Time management and problem-solving abilities.
- Familiarity with housekeeping systems and property management systems is an advantage.
Personal Attributes
- High standards of cleanliness, presentation, and professionalism.
- Calm, methodical, and composed under pressure.
- Guest-focused mindset with pride in delivering excellence.
- Flexible and able to work shifts, including weekends and holidays.
- Trustworthy, discreet, and dependable.
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