Housekeeping Supervisor

Job Summary

Key Responsibilities

• Supervise and coordinate daily housekeeping activities, including room cleaning and public area maintenance
• Assign tasks and schedules to housekeeping staff based on occupancy and operational needs
• Inspect guest rooms, corridors, and public spaces to ensure brand and resort quality standards are consistently met
• Ensure timely room readiness in coordination with Front Office and Maintenance teams
• Train new housekeeping staff on procedures, safety standards, and service expectations
• Monitor staff productivity and provide coaching and corrective guidance when required
• Maintain adequate inventory of linens, supplies, and cleaning products; submit replenishment requests as needed
• Ensure proper use and care of housekeeping equipment and report maintenance issues promptly
• Enforce health, safety, and sanitation standards across all housekeeping operations
• Handle guest requests and complaints related to housekeeping in a professional and timely manner
• Prepare daily reports on room status, staffing, and inspections for management review
• Support sustainability and waste-reduction practices aligned with resort policies

Qualifications

• High school diploma or equivalent required; hospitality certification preferred
• 2–4 years of housekeeping experience in a hotel or resort environment
• At least 1 year in a supervisory or team lead role preferred
• Strong knowledge of cleaning standards, procedures, and safety practices
• Ability to lead teams, delegate tasks, and manage time effectively
• Good communication and interpersonal skills
• Basic computer skills for reporting and scheduling systems
• Ability to work flexible hours, including weekends and holidays

Core Competencies

Working Conditions