Housekeeping Supervisor
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Key skills for this role
About the Role
Your day to day Maintain an up-to-date awareness of room status to ensure efficient servicing. Assign responsibilities to subordinates and monitor their performance and productivity.
Key Skills for This Role
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Overview
- Your day to day
- Maintain an up-to-date awareness of room status to ensure efficient servicing.
- Assign responsibilities to subordinates and monitor their performance and productivity.
- Ensure the cleanliness and maintenance of all Housekeeping equipment and schedule necessary preventative maintenance and repair work.
- Oversee assignment of the rooms to the Room Attendants for cleaning.
- Check and release vacant clean rooms for sale.
- Conduct random inspection of service rooms.
- Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
- Note down repairs, linen supplies and out-of-order rooms.
- Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
- Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
- Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests’ needs/requests.
- Check and counter-sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
- Record activities/problems/complaints and follow-up work as necessary in the Logbook.
- Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
- Liaise with maintenance on all out of order rooms and follow up until returned to service.
- Promote the health, safety and welfare of employees within hotel.
- Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are always followed
- To report for duty punctually, always wearing the correct uniform and name badge.
- **What we need from you****GENERAL*** Communicate effectively with all other departments
- Ability to work a flexible roster
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager
- Consistently meet hotel standard of room presentation.
- Able to meet productivity targets.
- Guest satisfaction and feedback
- Achieve on time completion of all rooms under supervision in accordance with hotel service standards.
Education*** Secondary Education
- Fluent in English; spoken and written
- **Experience*** Previous Housekeeping Experience in a 4-5 Star Hotel
- Previous experience in Supervising a housekeeping team
- **Technical*** Thorough understanding of correct manual handling techniques
- Understanding of safe chemical practices.
- **Personal Attributes*** Can do’ attitude and a high level of energy
- Professionally groomed
- Able to work well independently with minimal supervision
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
- We'll never know unless you hit the 'Apply' button.
- Start your journey with us today.
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