Housekeeping Supervisor
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:
- -Responsible for smooth operation of the floor assigned. -Responsible for the performance of housekeeping attendants. -Supervise Housekeeping Attendants. -Organises and facilitates room making process. -Daily allocation of rooms and deep cleaning tasks to team members. -Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. -Checks the occupied and departure rooms, giving special attention to guest needs. -Ensures that the entire operation is performed as per the laid down standards. -To organise immediately the guest needs under intimation to Director of Housekeeping, Assistant Executive Housekeepers and Senior Housekeeping Supervisors. -Manage guest requests, including VIP amenities and communicating them to the relevant team members. -Routine inspection of guest bedrooms to ensure they meet standards. -Routine inspection of public areas. -Aware of all room categories and amenities. -Achieve positive outcomes from guest queries in a timely and efficient manner. -Carry out lost and found procedures. -Report maintenance issues to Maintenance/Engineering Department. -Assist with training requirements. -Ensures that damages to hotel properties, furniture’s and other hotel items are immediately attended and reported to Senior Managers followed through with a log report at the end of the shift. -Represent the needs of the team to others in the hotel. -Comply with hotel security, fire regulations and all health and safety legislation. -Assist other departments wherever necessary and maintain good working relationships. -Carry out any other reasonable task set by the Hotel's Management.
- -Responsible for smooth operation of the floor assigned. -Responsible for the performance of housekeeping attendants. -Supervise Housekeeping Attendants. -Organises and facilitates room making process. -Daily allocation of rooms and deep cleaning tasks to team members. -Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. -Checks the occupied and departure rooms, giving special attention to guest needs. -Ensures that the entire operation is performe
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