Housekeeping Supervisor

KEY RESPONSIBILITIES

• Supervise and coordinate the daily activities of Housekeeping Attendants and assigned colleagues.
• Allocate daily work assignments and ensure adequate staffing coverage according to occupancy and operational requirements.
• Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness, presentation, and maintenance standards are consistently achieved.
• Ensure guest rooms are cleaned, serviced, and released according to hotel standards and procedures.
• Follow up on room status and coordinate closely with Front Office regarding room readiness, priorities, discrepancies, and special requests.
• Monitor and follow up on guest requests, complaints, and special arrangements, ensuring timely and appropriate resolution.
• Ensure that all Housekeeping colleagues follow established SOPs, hygiene standards, safety procedures, and hotel policies.
• Conduct regular inspections and provide constructive feedback and coaching to colleagues.
• Report maintenance defects and engineering issues promptly and follow up to ensure timely resolution.
• Monitor the proper use and storage of cleaning chemicals, equipment, linen, amenities, and other housekeeping supplies.
• Ensure appropriate handling and control of housekeeping equipment, linen, uniforms, guest supplies, and other departmental assets.
• Maintain accurate records, checklists, room status reports, and other departmental documentation as required.
• Assist with inventory control and report shortages, damages, or discrepancies to the relevant supervisor or management.
• Coordinate with Laundry, Engineering, Front Office, Security, and other departments to ensure smooth daily operations.
• Ensure that lost and found items are handled, recorded, and stored in accordance with hotel procedures.
• Assist with training, induction, coaching, and performance monitoring of new and existing colleagues.
• Support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, inspections, and operational requirements.
• Ensure that all VIP rooms, special occasion rooms, and other priority rooms receive appropriate attention.
• Maintain awareness of guest preferences and special requests and ensure these are communicated to the relevant team members.
• Take appropriate action in emergency situations and ensure compliance with hotel health and safety procedures.
• Promote teamwork, professional conduct, and a positive working environment within the Housekeeping Department.
• Perform any other reasonable duties and responsibilities assigned by management.
• GUEST SERVICE RESPONSIBILITIES
• Maintain a high level of guest service at all times.
• Respond to guest requests promptly, professionally, and courteously.
• Handle guest concerns with empathy and escalate matters when required.
• Maintain confidentiality regarding guest information and hotel operations.
• Ensure that all guest rooms and public areas reflect the luxury standards expected at Banana Island Resort Doha by Anantara.
• PEOPLE MANAGEMENT
• Supervise and guide Housekeeping Attendants and other assigned colleagues.
• Conduct daily briefings and communicate operational priorities clearly.
• Monitor colleague attendance, grooming, punctuality, and adherence to hotel standards.
• Provide on-the-job coaching and identify training needs.
• Support performance management and provide feedback to colleagues in coordination with Housekeeping management.
• Encourage teamwork, communication, and a service-oriented culture.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!