Housekeeping - Supervisor
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About the Role
Housekeeping Supervisor for Mandarin Oriental, Doha. Responsible for maintaining cleanliness standards, supervising room attendants, coordinating with front office, and ensuring key control.
Key Skills for This Role
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Overview
- Mandarin Oriental, Doha is looking for a Housekeeping Supervisor to join our housekeeping team.
- Are you a master of craft?
- Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
- Do you embrace a growth mindset?
- We invite you to become a fan of the exceptional.
- Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.
- Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
- Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design.
- Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About The Job
- Based at Mandarin Oriental, Doha within the Housekeeping Department in Doha, the Room Attendant is responsible for cleaning and maintaining the guest rooms assigned to the room attendant on a daily basis.
- To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards.
- To maintain all areas of the hotel free of garbage, dirt, or any debris.
- The Room Attendant reports to the Assistant Housekeeping Manager.
- **As a** **Housekeeping Supervisor, you will be responsible for the following duties:**
- Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
- Ensures key control procedures are maintained.
- Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen.
- Check room’s day service and turn-down service daily and completes the evening turn-down check lists periodically.
- Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
- Gives feedback of employees work performance to the Housekeeping Manager
- Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies.
- Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the logbook.
- Coordinate frequently with the Order taker on the status of rooms on your floors. Inform Room Attendants immediately of check out rooms.
- Updates Room status and Guest discrepancies all the time and reports to F/O.
- At all times the services and the standards to be according to Welcome charter & SOP of the Dept.
- Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level.
- Assist with emergency procedures such as evacuation, fire and bomb threats.
- Perform any duty assigned by the housekeeping management team.
- Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers.
- Reports and follows up all maintenance
- Performs turn down training with new and existing staff.
- Ensures that break times are followed by his/her staff.
- Physically checks all discrepancies as per discrepancy report.
- Report any guest complaints/comments to the Housekeeping Manager.
- Ensure that all staff under your supervision follows strictly the lost and found procedures.
- **As** **Housekeeping Supervisor, we expect from you:**
- Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
- In-depth knowledge of housekeeping operations, chemicals, linen handling, and machinery is essential.
- Must maintain a well-groomed and professional appearance at all times.
- Excellent command of written and spoken English.
- Possesses a pleasant personality with a positive attitude—energetic, friendly, adaptable, self-motivated, and capable of working independently.
- **Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- If you are interested in joining our team apply today!
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